not able to open ISE GUI post upgrade

[niketan sutar]

hi,

We have setup ISE on VM.

We recently did an upgrade. Post upgrade, the App was running fine until recently, we are not able to get the GUI of ISE opened.

It says page cannot be displayed no matter what browser we use.

Funnily, ISE operations in the background are running fine.

On chrome, i get the reason: ERR Connection Reset.

on FF same

on IE it says to reboot modem or firewall (nothing in between though).

I am unsure how to proceed on this

anyone had similar issues and has a solution please help.

thanks in advance.

Nick

[Jatin Katyal]

What is the current version of ISE? What version you upgraded from?

Is your VM thin or thick provisioned?

Are you using MDM?

~ Jatin

[niketan sutar]

Sorry for the delay guys...

the ISE is upgraded from 1.3 to 1.4 on a thick provisioned VM.

I am actually working as a system integrator with the client will post the show app output by second half today.

thanks.

[nspasov]

Can you also post the output from "show application status ise" 

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[niketan sutar]

Below is the requested output

sh application status ise

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 19382
Database Server running 52 PROCESSES
Application Server initializing
Profiler Database running 3910
AD Connector running 6003
M&T Session Database running 20271
M&T Log Collector running 20410
M&T Log Processor running 20369
Certificate Authority Service running 5796
pxGrid Infrastructure Service disabled
pxGrid Publisher Subscriber Service disabled
pxGrid Connection Manager disabled
pxGrid Controller disabled
Identity Mapping Service disabled

[nspasov · Accepted solution]

The output: Application Server initializing is indicating that the service for the ISE application server has failed to start / got stuck at initializing. I have ran into this issue before. You can try the following:

1. From CLI issue:

application stop ise
application start ise

Then wait 15-20 min and check again from both the GUI and the CLI

2. If the above does not help restart the ISE servers by issuing the following command from CLI:

reload

3. Also, make sure that you have the latest patch installed

Thank you for rating helpful posts!

[niketan sutar]

Hi,

I tried that, however when the System came back up... had the same issue...

so did a root patch, reset the service and also did a patch 5 upgrade.

that worked ...

both nodes are now operational.

Thanks for all the support. really appreciated.

[nspasov]

Glad the issue was resolved!