Re: not able to upgrade ISE 3.0 to 3.1

atifali.zaidi1 · ‎04-10-2022

hello experts, i have the following ISE standalone eval version installed on a VM

ISE-ATIF/admin# show ver

Cisco Application Deployment Engine OS Release: 3.0
ADE-OS Build Version: 3.0.8.091
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2020 by Cisco Systems, Inc.
All rights reserved.
Hostname: ISE-ATIF

Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version : 3.0.0.458
Build Date : Sat Aug 29 20:51:28 2020
Install Date : Mon Mar 28 15:54:19 2022

i am trying to upgrade to 3.1.0.518 and i had run URT tool and it ran fine without any issues, i am trying to run "application upgrade prepare" using the below mentioned command

ISE-ATIF/admin# application upgrade prepare ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar.gz upgrade

Be sure that all your software is working stable, check your system on UI page (Administration > System > Health Checks)
Type yes once confirmed that health of the system is good to proceed: (yes/no) [yes] ? yes

G▒tting bundle to local machine...
% File transfer error

Application upgrade preparation Failed

please also see the DIR output as below

ISE-ATIF/admin# dir

Directory of disk:/

4096 Mar 28 2022 16:01:02 corefileanalysis/
4096 Aug 31 2020 15:00:28 corefiles/
0 Mar 29 2022 16:34:46 err.out
4096 Mar 30 2022 12:27:53 gc/
22294528 Mar 30 2022 14:31:31 ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar.gz
0 Mar 29 2022 10:30:01 ise-urtbundle-3.1.0.518-1.0.0.SPA.x86_64.tar

Usage for disk: filesystem
35356602368 bytes total used
235470938112 bytes free
285345910784 bytes available

what am i doing wrong ????

i can see the following logs in ISE

2022-03-30T09:08:27.127923+00:00 ISE-ATIF root: TLSv1.0/TLS1.1 value from db 1 and 1 respectively
2022-03-30T09:08:28.313809+00:00 ISE-ATIF root: info:[application:operation:sp-hub-control.sh] Container run status
2022-03-30T09:08:29.118327+00:00 ISE-ATIF root: info:[application:operation:ropc-control.sh] Container run status
2022-03-30T09:08:40.496787+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[info] user: install_cli.c[72] [admin]: Illegal characters or double dots not found in name ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar
2022-03-30T09:08:40.498061+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[info] user: install_cli.c[72] [admin]: Illegal characters or double dots not found in name ISE-Repo
2022-03-30T09:08:46.318749+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[info] application:install cars_install.c[807] [admin]: Stage area - /storeddata/Installing/.upgrade
2022-03-30T09:08:46.491293+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[info] transfer: cars_xfer.c[74] [admin]: tftp copy in of ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar requested
2022-03-30T09:08:46.551320+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[error] transfer: cars_xfer_util.c[221] [admin]: TFTP transfer error: 256
2022-03-30T09:08:46.555719+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[info] transfer: cars_xfer_util.c[2300] [admin]: Properties file /tmp/.cars_repodownload.props does not exist
2022-03-30T09:08:46.557497+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[error] application:install cars_install.c[818] [admin]: Could not get remote bundle ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar from repo ISE-Repo to prepare for upgrade
2022-03-30T09:08:46.554259+00:00 ISE-ATIF ADEOSShell[18040]: ADEAUDIT 2051, type=APP UPGRADE PREPARATION, name=APP UPGRADE PREPARATION FAILED, username=admin, cause=Application upgrade preparation failed, adminipaddress=192.168.1.2, interface=CLI, detail=Could not get remote application bundle ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar from repo ISE-Repo
2022-03-30T09:08:46.554651+00:00 ISE-ATIF ADEOSShell[18040]: ADEAUDIT 3022, type=APP UPGRADE PREPERATION, name=APP UPGRADE PREPERATION FAILED, username=admin, cause=Error during application upgrade preparation, adminipaddress=192.168.1.2, interface=CLI, detail=Could not get remote application bundle ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar from repo ISE-Repo
2022-03-30T09:08:46.580096+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[error] application:install install_cli.c[336] [admin]: error message: File transfer error
2022-03-30T09:08:46.582999+00:00 ISE-ATIF ADE-SERVICE[5832]: [18040]:[error] application:install install_cli.c[340] [admin]: Error while staging - Application bundle: ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar Repository: ISE-Repo ErrorCode: -302
2022-03-30T09:10:01.978578+00:00 ISE-ATIF ADE-SERVICE[5832]: [20243]:[info] transfer: cars_xfer.c[232] [admin]: not supported - tftp dir of repository ISE-Repo requested
2022-03-30T09:10:01.980903+00:00 ISE-ATIF ADE-SERVICE[5832]: [20243]:[info] backup-restore:history: br_cli.c[363] [admin]: error message: Protocol does not support listing directories
2022-03-30T09:11:30.184270+00:00 ISE-ATIF ADEOSShell[22372]: ADEAUDIT 2039, type=CONSOLE, name=ADEOS_EVENT_CONSOLE_LOGOUT, username=admin, cause=User Logged out of console, adminipaddress=127.0.0.1, interface=CLI, detail=User 'admin' logged out from CLI console tty /dev/tty1

any help will be deeply appreciated
i will attach a error screenshot very soon for more reference

Damien Miller · ‎04-10-2022

Did you define your "upgrade" repository as disk /? You can tell if this is working if you do a "show repo upgrade" from the CLI in your case.

In this example I defined the repository named "diskrepo" in the GUI to reference disk:/ where you placed your file.

balaji.bandi · ‎04-11-2022

Do you repository called upgrade :

Example:

ise/admin# conf t 
Enter configuration commands, one per line.  End with CNTL/Z.
ise/admin(config)# repository upgrade 
ise/admin(config-Repository)# url disk: 
% Warning: Repositories configured from CLI cannot be used from the ISE web UI and are not replicated to other ISE nodes.
If this repository is not created in the ISE web UI, it will be deleted when ISE services restart.
ise/admin(config-Repository)# exit 
ise/admin(config)# exit

https://www.cisco.com/c/en/us/td/docs/security/ise/3-1/upgrade_guide/HTML/b_upgrade_method_3_1.html

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thomas · ‎04-12-2022

G▒tting bundle to local machine...
% File transfer error

Application upgrade preparation Failed

There is your problem.

The ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar.gz file is 12607.68 MB

But yours is too small:

22294528 Mar 30 2022 14:31:31 ise-upgradebundle-2.6.x-3.0.x-to-3.1.0.518.SPA.x86_64.tar.gz