Secure ACS 1112 - Cant login

[warrenrose]

I'm the only Network Admin here and on the shelf there is a Secure ACS 1112. I took it down and found the rollover cable (RJ45-Serial) and Recovery CD for the unit. I have no idea what the login credentials or the IP address is and I need to get in it. I connected the rollover cable and using hyperterminal from WInXP doesnt work, I inserted the CD into the drive and cant log in no matter what I try.

With hypertermial I used coms 7,9,10 and 11 and all difeerent types of bits 115200, 57600, 9600 etc and I see nothing on the hyperterminal, although on the bottom left it does say connected but I just see a blank white screen with a black blinking cursor.

Any suggestions? Thanks!

[Federico Ziliotto]

Hi Warren,

The details for the console connection to a 1112 appliance can be found at the following link:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.2/installation/guide/csacs_1120/Chapter_2.html#wp1038465

So we should choose 9600 baud, 8 data bits, no parity, 1 stop bit, and no hardware flow control.

If this still does not work, could you confirm that through the same console cable you can correctly access other devices?

Regards,

Fede

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[warrenrose]

I've already tried those settings with another new rollover cable, the blue rj-45 to db9, didnt work.

The way it's set up now is I have the rj45 cable in the laptop lan port and the serial end in the acs. I dont have a serial port on my laptop so I cant do it in reverse. Any suggestions?

[Federico Ziliotto]

Hi Warren,

I doubt that way (rj45 on PC and serial DB-9 on ACS) will ever work: these console cables are meant to have the rj45 connector plugged in to the rj45 console port (where available) of the Cisco device, not to the ethernet port of a PC.

The only way to connect a PC to the console port of ACS 1112 is through a DB-9 port on the PC going to the to DB-9 port of ACS 1112:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.0/installation/guide/appliance/instalap.html#wp1065399

By the way, apologies for copying the wrong link on my previous post, the baud rate for ACS 1112 should be115200:

Baud = 115200

Databits = 8

Stops = 1

Flow control = None

Regards,

Fede

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[warrenrose]

Thanks I appreciate your help on this.

So, you said that the only way to connect a PC to the console port of ACS 1112 is through a DB-9 female to DB-9 female null-modem cable. Where do I connect the other female end to? My laptop does not have a male serial port.

I guess I'll connect through the monitor \keyboard ports and see if that works.

Thanks.

[Federico Ziliotto · Accepted solution]

Hi Warren,

Correct, the only option would be to have a PC with a serial port, or alternatively to get a USB-to-Serial adapter, such as the following:

http://www-307.ibm.com/pc/support/site.wss/MIGR-39488.html

Monitor and keyboard connectors are not officially supported on the CSACS 1112 appliance:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.0/installation/guide/appliance/ovrvuap.html#wpxref23441

Regards,

Fede

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[warrenrose]

I chose to connect via keyboard/monitor. Thanks for the quick help.

[Federico Ziliotto]

Glad it helped Warren.

Feel free to ping us back in case any further help would be needed on this in the future.

Regards,

Fede

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[warrenrose]

ok, I connected via the keyboard/monitor and was able to reimage with the recovery CD, (didnt know it used Windows NT as an OS).

Now, I get a message that says. "Appliance is functioning normally. To administer this appliance, please connect via serial port or through a web browser".

so, I'm figurin gI cant connect through a web browser since there is no default IP on the appliance. So I guess I'm kinda stuck in the same situation as before correct? I still need a usb-male serial adapter I suppose.

Thanks.

[Federico Ziliotto]

Correct Warren, monitor and keyboard are not officially supported:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.0/installation/guide/appliance/ovrvuap.html#wpxref23441

This means that they may work (for example up to the re-image part, as you saw), but the only guaranteed method up to the final configuration is through the console cable.

Regards,

Fede

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[warrenrose]

Great. Thanks for your patience.

Noticed your Italian....mille grazie e ciao.

[Federico Ziliotto]

Grazie a te Warren ;-)

Buona fortuna col resto dell'installazione!

Ciao,

Fede

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