Self-registered guest using SMS not working with ISE 2.1

[Brian Schillaci]

When configuring a self-registration guest portal using SMS and you are not receiving SMS messages, apply Patch 2 to fix the issue. Depending on the provider selected the issue may present itself differently. SMS text on AT&T only sends the following message, "Your Guest Account Credentials”.  This is the only message in the text.  When selecting Verizon, an SMS message isn’t sent.  Email only works correctly. 

[Jason Kunst · Accepted solution]

seems like your underlying issue is cannot send built in text to Verizon? If email notification working fine then likely problem with Verizon

the built in Verizon Att sprint T-Mobile are simple free text services

they send an email to your number@providersemailservice

Send Text Messages To Any Verizon Wireless Phone From Your Computer E-Mail

you can try this manually from any email client

keep in mind these built ins are not recommended for a true SMS solution such as click a tell

[Brian Schillaci]

ISE Patch 2 resolved the issue.  This was a recommended by TAC.  I did test the email with both Verizon and AT&T and it worked.

[Jason Kunst]

Great, was this an informational only post