Smart Licensing authorization failure on ISE 3.1 patch 3

[adamscottmaster2013]

Keep getting this Licensing error message on a regular basis on the ISE 3.1 patch 3.  See attached.

There was no issue between the ISE and Internet around that time.  

[Marcelo Morais]

Hi @adamscottmaster2013 ,

 double check your Licensing configuration (at Administration > System > Licensing) special attention to Connection Method.

 If you are using a Proxy, double check your configuration at Administration > System > Settings > Proxy.

Note: try different Connection Methods to verify your issue.

Hope this helps !!!

[adamscottmaster2013]

I am NOT using proxy, the ISE has direct Internet access to https://tools.cisco.com, https://tools1.cisco.com and https://tools2.cisco.com

Any other ideas?

[ahollifield]

This is a common error across many Cisco Smart Licensed products (switches, firewalls, ISE, etc.).  This seems to be a backend system issue on the Cisco side.  As long as your ISE deployment shows registered on the licensing page and you have no license alarms then you can ignore this.