unable to add software versions to devices on My Devices Portal

[TN_Squirrel]

I have uploaded all of my Cisco devices to the My Device portal but  I am unable to add the software versions for the equipment.  I reached out to Cisco on this issue and they are unable to provide support for this issue.  Anyone know how to add software versions to the devices?  What are the software versioning parameters supposed to be for devices?

[thomas]

The My Devices Portal does not have a Software Versions field by default.

Are you asking how to add this field to the portal so you can track this information?

[reuben3010]

I am having the same issue. My device portal never finds valid software even though a valid version was entered. I attached the error. Please help!

[Greg Gibbs]

This screenshot does not appear to be from Cisco ISE, much less the My Devices Portal. You likely need to repost this question in the correct Community section for the Cisco platform with which you are working.

[hslai]

It appears you asked about the My Devices at Cisco Support & Downloads. If that is correct, please see https://cway.cisco.com/docs/my-devices/my-devices-user-guide.pdf. Pay attentions to the section "Submit Questions and Comments" and "Frequently Asked Questions".