06-03-2013 08:18 AM - edited 03-10-2019 08:29 PM
I try to upgrade ACS 4.2.0 to 4.2.1. When installation program tries to uninstall current version of ACS it fails with message "The CiscoSecure ACS folder appears to be locked by another application"
- ACS is installed on Win 2003R2 server.
-There is no antivirus program installed on the server
-All application windows (Explorer,...) are closed
-I'm the only user working on this server
-ACS log files are reduced to 3 days history.
ACS is integated with RSA SecurID. Could this be the cause? Should I unistall RSA SecurID?
Petr
Solved! Go to Solution.
06-03-2013 08:54 AM
As per my experience, we generally see this error due to huge accumulation of logs in ACS installation folder / Install directory.
Please remove or relocate all the file from following location of ACS install directory and then try to upgrade again
Once deleted, we can recover these logs again.
Also, did we have ACS set to full logging in past?
Jatin Katyal
- Do rate helpful posts -
06-03-2013 08:54 AM
As per my experience, we generally see this error due to huge accumulation of logs in ACS installation folder / Install directory.
Please remove or relocate all the file from following location of ACS install directory and then try to upgrade again
Once deleted, we can recover these logs again.
Also, did we have ACS set to full logging in past?
Jatin Katyal
- Do rate helpful posts -
06-03-2013 11:33 PM
Jatin,
I deleted those files and also files in
Thanks!
Petr
06-04-2013 12:01 AM
That's nice. :-)
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