Upgrade ACS 5.2 to 5.4 - application initializing...

[Patrick Tran]

Hi,

We upgraded a CSACS-1121 from ACS 5.2 to ACS 5.4 with CLI

Application upgrade ACS_5.4.0.46.0a.tar.gz FTP

After ACS reboot, services never start... After 15 hours, we always get same message:

ACS/admin# show application status acs

Application initializing...

Status is not yet available.

Please check again in a minute.

We installed patch 5-4-0-46-2.tar.gpg but we got same issue for 2 hours ...

What could I do?

Thanks,

Patrick

[Jatin Katyal]

1.] Did you apply the latest patch for ACS 5.2 before proceeding the upgrade?

2.] On the CLI, did we get the message:

The system is going down for reboot NOW!

Application upgrade successful

You can only perform an application upgrade bundle, on either a Cisco appliance or a virtual machine, if the disk size is greater than or equal to 500 GB. If you have a smaller disk size, you need to reimage to ACS 5.4 followed by a restore of the backup taken in ACS 5.2 version to trigger the upgrade.

Upgrading an ACS Server from 5.2 to 5.4

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_system/5.4/installation/guide/csacs_upg.html#wp1194934

Jatin Katyal
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[Patrick Tran]

Hi Jatin,

1) I applied patch 10 before proceeding the upgrade:  5.2.0.26.10

2) I got this message but after rebooting, I got the message

ACS/admin# show application status acs

Application initializing...

Status is not yet available.

Please check again in a minute.

Thanks for your help

Patrick

[Patrick Tran]

TAC wanted to reinstall ACS 5.4 on the serveur with the installation DVD

We restored  to factory configuration then restored backup done before upgrade.

Now it works...

Patrick

[Jatin Katyal]

thank god, you had the backup of the existing configuration. Good to know that you're in business again.

Jatin Katyal
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[jsteffensen]

We have the same problem on one of our ACS Servers when upgrading from ACS 5.3.0.40-9 to ACS 5.4.

We have two ACS Appliances: one update worked just fine, the other is hanging with 

"Application initializing..

Status is not yet available

Please check again in a minute"

An this lasted for hours (2 hours+)

After two hours, we checked the console:

"

ipt_connlimit: Oops: invalid ct state?

ipt_connlimit: Oops: invalid ct state?

ipt_connlimit: Oops: invalid ct state?

"

We desided to do it the rough way: Reboot the Appliance by cutting the power.

After the reboot, the console displayed "Application upgrade success"

And all processes was up and running just after 10 minutes.

After applying the latest patch, the appliance now runs as smooth as ever with the new release.

Conclution:  It looks like the update from 5.2-> 5.4 and 5.3 -> 5.4 is a bit "shaky".

Jarle

[Jatin Katyal]

So once upgrade completes, the appliance reboot on its own. Looks like it's stuck there.

Have you reloaded the server manually?

~BR
Jatin Katyal

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[Jatin Katyal]

Yeah we see this kind of problems in 2 out of 100 cases. It highly recommend whenever you plan to upgrade ACS. please ensure you're running the latest patch on the prior version before you run application upgrade.

Thanks for updating the thread.

Have a good day

~BR
Jatin Katyal

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[Jatin Katyal]

As far as error message is concerned, that's a know defect in ACS 5.3. We have seen this in case of ACS SE as well.

CSCth25712    ACS 5 on VMware console showing ipt_connlimit message

Symptom:

VMware client console showing the message : "ipt_connlimit: Oops: Invalid ct state?"

Conditions:

Installation on VMware.

Workaround:

None - this is a cosmetic problem.

~BR
Jatin Katyal

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