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Upgrade from ACS v4.2 Evaluation to ACS v4.2 Licensed

silviugolo
Level 1
Level 1

Hello,

I'm trying to upgrade un existing (and unfortunately expired) ACS v4.2 Evaluation to an ACS v4.2 Licensed.

The existing ACS is installed on a Windows 2003 Server machine.

I have selected "Yes, keep the existing configuration" (when installing the new product on the same machine)

but I keep geting the error messages, presented below:

---

Setup failed to export your old user database.

---

Setup could not backup your old configuration.

Please check there is sufficient disk space and rerun Setup.

---

I have cleaned up the log files (as other people suggested in similar posts),

and I have 120GB free on the disk where the ACS installation resides.

Any hints on how to tackle with this problem?

Thanks for your help!

2 Replies 2

ansalaza
Level 1
Level 1

Did you ever save a backup of the ACS Database (.dmp file)? Or can you still access the GUI and take a backup (System Configuration)?

You could install from scratch and then restore it into the new ACS.

HTH

silviugolo
Level 1
Level 1

Hi,

So here is how to solve the problem:

  1. Change the time on the system (to a moment in the past -> back one month).
  2. Back up the ACS v4.2 Evaluation on a .dmp file.
  3. Uninstall ACS v4.2 Eval.
  4. Clean up after uninstall using $ACS\ACS Utilities\Support\Clean\Clean.exe.
  5. Delete the content of the folder: \Documents and Settings\Administrator\Application Data\Microsoft\Crypto\RSA
  6. Install ACS v4.2 Full.
  7. Restore from the .dmp file.
  8. Check that the authentication works again.

I hope it will help someone, someday...