03-25-2011 11:08 AM
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn how to install, maintain, operate and troubleshoot CiscoWorks LAN Management solution with Cisco experts Svetlana Radzevich and Geert Cober. Svetlana has been a customer support engineer at the Cisco Technical Assistance Center in the Network Management team for five years. She holds a bachelor's degree in computer science from Tomsk Polytechnical University, Russia, and a master's degree in computer science from Saarland University, Germany. Geert is also a customer support engineer at the Cisco Technical Assistance Center. He currently works in the Network Management team, supporting customers on the Cisco LAN Management Solution (LMS), Cisco Unified Operations Manager, Cisco Network Analysis Module, Simple Network Management Protocol, and Cisco IOS IP Service Level Agreements technology. He has 10 years experience in troubleshooting Cisco LMS and has delivered multiple sessions on deploying and troubleshooting Cisco LMS at Cisco Live.
Remember to use the rating system to let know if you have received an adequate response.
Geert and Svetlana might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Network Management discussion forum shortly after the event. This event lasts through April 8, 2011. Visit this forum often to view responses to your questions and the questions of other community members.
04-07-2011 06:54 AM
Hi Alkabeer,
usually before deployment netconfig job runs sync archive. So one way to roll-back your changes is to restore those sync archives. But I think the fastest way is to create a new Netconfig job (for 1000 devices) which will remove configured ACL.
Svetlana
04-06-2011 01:09 AM
Hi Experts,
yesterday I updated my Installtion with the new Service Pack, now running LMS3.2.1, Campus Manager 5.2.2, Common Services 3.3.1, RME4.3.2.
Now I've got 2 Problems:
1. Device Center Summary is emtpy. Please have a look at Screenshot attached (CW-DevCenter-Empty.png)
This is for all Devices, about 1200.
Already tried with no success: Deleted Device in Device Manager, readded manually, run Update Inventory, run Sync Archive,
a scheduled Device Discovery Job finished yesterday with success.
For Example, Cisco View and View Config are working for the Devices without a problem.
2. Errors in UT
Going to Campus User Tracking > Administration > Aquisition brings up a PopUp with Error Message:
"Error in loading Properties from the Server". See attached Screenshot (CW-UT-Acq-Error1.png)
Same PopUp comes up when clicking on "Schedule Aquisition".
Error Message when clicking on "Ping Sweep":
Problem with File /WEB-INF/screens/ut/Discovery_Settings_Ping.jsp!!!Exception in JSP: /WEB-INF/screens/ut/Discovery_Settings_Ping.jsp:14 11: String contextPath = request.getContextPath(); 12: UTAdminDiscoveryPingSweepFB myBean = (UTAdminDiscoveryPingSweepFB)(session.getAttribute("utAdminDiscoveryPingSweepFB")); 13: %> 14: 15: 16:
Error when clicking on "Configure Subnet Aquisition":
Problem with File /WEB-INF/screens/ut/Discovery_Settings_Subnet.jsp!!!Exception in JSP: /WEB-INF/screens/ut/Discovery_Settings_Subnet.jsp:12 9: 12: 13: 14:
"Delete Interval" and "Configure Trunk for End Hosts Discovery" are loading without Erros.
Thanks for any Help,
Thomas
04-06-2011 02:51 AM
Hi Thomas,
Do these problems persist after a restart of the Daemon Manager? We have seen some cases where the automatic restart that is triggered during the upgrade fails because some of the LMS processes are not stopping correctly. First stop the Daemon Manager. Then make sure that there are no more LMS processes (processes owned by casuser, cwjava, dbsrv10, sm_server, etc) running. Then restart the Daemon Manager.
If this does not resolve the problem, open Device Center again and check the following log:
CSCOpx/MDC/tomcat/logs/stdout.log
Device Center opens a separate http connection to the server when it displays the Device Center Summary, so the stdout.log should show what is going wrong.
For the UserTracking error, try a reset of the Campus Manager and UserTracking database:
# net stop crmdmgtd
# cd CSCOpx\campus\bin
# perl reinitdb.pl -restore
# net start crmdmgtd
Please note that the reinitdb.pl will also reset the maps, so you will lose any changes you have made to the topology maps.
Also check the following properties files:
CSCOpx\campus\etc\cwsi\ANIServer.properties
CSCOpx\campus\etc\cwsi\ut.properties
You can use the .orig versions of these files as a guide for what they should look like.
Geert
04-06-2011 06:31 AM
Hi Geert and Experts,
1. Device Center Summary is working
But I don't know why it's working again. I had restartet the Deamon Manager and even the OS after the Upgrade, in fact two times, and the Device Center Summary didn't work after the restarts.
I've found some errors in the "CSCOpx/MDC/tomcat/logs/stdout.log" which are gone now.
You can find the old errors in the attached file if you are interested in it (stdout.log-OLD-2Excerpt.txt)
Maybe the solving is related to the reset of the Campus Manager and UserTracking database?
2. User Tracking Errors are gone
Did the reset of the Campus Manager and UserTracking Database as you wrote, errors were vanished then.
I started afterwards a successful Campus Data Collection, the User Tracking Aquisition is running now. Ah, just finished also successfully!
Thanks and regards from Germany,
Thomas
04-06-2011 04:04 AM
Greetings,
I have one more question regarding LMS 4.0, specifically the "Live - Graph It" function. I want to view live utilization statistics for a specific interface on a Cisco 3560 switch. The problem is I can't find my interface on the list provided by the "Available Instances" dropdown list. What determines which interfaces are present in that list? I can see a Tu4 interface, which has only a "no ip address" command configured, but I can't see e.g. any trunk interfaces.
04-06-2011 06:23 AM
Hi Michal,
Live Graph It only monitors the interfaces that instantiated in the ifTable and have an ifOperStatus and ifAdminStatus that are up. To check if the device is populating the ifTable correctly, go to Device Center, select the device and perform an snmpwalk on the following OID:
1.3.6.1.2.1.2.2.1
The ifDescr should be correct, and the ifOperStatus and ifAdminStatus should be 1.
If the MIB is correct, check the upm_process.log and HUMLivegraph.log from CSCOpx\log. Search for "Instance:
Geert
04-06-2011 01:14 PM
Hello, all!
Can you help me?
Problem with IPM ver 4.* :
There are the Unactive radio buttons for "Source Device" in IPM Device Collector . I can't choose neither device (neither "All Device", neither "User Defined Group" etc), but for "Target Device" it's OK! I can choose either device! I have performed device import from DCR to IPM, doing Auto/Manual Allocation.
I need help!!
04-07-2011 01:27 AM
Hi Timur,
on a source device, IPM puts collector's configuration. Therefore, a source device should have Read-Write snmp community specified in LMS. Please add RW snmp credentials for some of your devices and you will be able to see them as source in IPM.
Svetlana
04-06-2011 08:27 PM
Can LMS 4.0 upgrade the WLSE system software from 2.13 to 2.15?
I notice that we configure snmp setting when creating a credential set and we also have to create one when we are configuring discovery settings. Which read only snmp community does lms use when discovering a device? The RO community string in the credential set or the ro from the discovery settings?
04-07-2011 01:11 AM
Hi Steve,
LMS does not support software management for the WLSE devices. LMS only supports Topology Services for WLSE. Here is a list of supported features:
The LMS uses the community strings that are configured in Inventory> Device Administration> Discovery> Settings> SNMP Settings when discovering the devices.
Geert
04-07-2011 01:06 AM
Hi Geert,
Configuration archival is failing on LMS 2.6 and we are getting following error (snapshot attached).
Protocol------>unknown/Not applicable
unable to get results of job execution for device. Retry the job after increasing the job result wait time using the
option: Resource Manager Essentials-Admin--Config Mgmt--Archive Mgmt--Fetch Settings
The symptom is related to CSCsv95235 i think. Is it possible to get the patch to overcome the problem permanently.
Regards,
Akhtar
04-07-2011 01:59 AM
Hi Akhtar,
is the problem fixed if you use workaround? In order to get the patch you should open a TAC case, we are not authorised to provide any patch on the forum.
Svetlana