ASR 1002 NOT BOOTING COMPLETELY

[oyenibi4lv]

Dear Team,

Please my ASR1002 is not loading completely. when accessed via console, the below error message is displaced  and i cannot enter rommon mode  neither can i do any other thing else from console

System Bootstrap, Version 12.2(33r)XNC, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2009 by cisco Systems, Inc

will appreciate any assistance on this.

[marce1000]

                              - I can not see any error being displayed (yet....)

 M.

[oyenibi4lv]

@marce1000 . thanks for your response. 

The router got stuck  during boot process and showing below message  via console.  basically, it got stuck showing the below message 

System Bootstrap, Version 12.2(33r)XNC, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2009 by cisco Systems, Inc

[oyenibi4lv]

i mean the router got stuck showing this message; System Bootstrap, Version 12.2(33r)XNC, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 2009 by cisco Systems, Inc.

I am logging through console but it won't let me allow to get a prompt. i have reboot it 2 times but it stops responding at System Bootstrap, Version 12.2(33r)XNC, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 2009 by cisco Systems, Inc.

[marce1000]

 - This looks like  a basic and or possibly a hardware problem. Have a cold power cycle of the device. Keep the console connected. Look for error messages during power up, if any.

 M.

[oyenibi4lv]

@marce1000  no Error message when power cycle, the device will load and stopped at same message;

System Bootstrap, Version 12.2(33r)XNC, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 2009 by cisco Systems, Inc.

[marce1000]

 - Seems like factory defaults reset remains an only possible left over option , a procedure can be found in the link below. However if that does not work neither , the device is corrupt and probably needs to be replaced (RMA). Discuss the situation further with Cisco TAC.

        https://www.hardreset99.com/routers/cisco/cisco-asr-1002x-router-how-to-reset-to-factory-defaults-settings/

 M.

[marce1000]

                       (forgot to mention) -> Also check if there any led status indicators , pointing to severe problems.

 M.

[oyenibi4lv]

the critical led light is on 

[marce1000]

                   - Seems quite indicative of a serious problem -> RMA

 M.