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HasarangaWanindu
Beginner

BE6000M CUCM & Cisco 5508 Wireless controlle

Hi, we need support for enable Cisco smartnet on above devices. 

 

BE6000M CUCM - We are asked by support provider to retrieve a recent .txt file of the show tech command output. But we do not have admin password to enter to the server & take it. 

 

Cisco 5508 Wireless controller - System is in working condition but we do not have admin password of this as well. We need to enable smartnet for this device as well. 

 

We need support for collecting the text file & enable the smartnet please 

1 REPLY 1
Georg Pauwen
VIP Expert

Hello,

 

in order to get the .txt (configuration) files, if you don't have the password, you need to do a password recovery for both devices. I don't know which software you use, below are links for the password recovery procedures, if those don't match what you have, just google.

 

Cisco Call Manager (CUCM) Password Recovery

 

https://www.youtube.com/watch?v=zBBpRm5nfLY

 

Wireless LAN Controller (WLC) Password Recovery Video

 

https://community.cisco.com/t5/wireless-mobility-videos/wireless-lan-controller-wlc-password-recovery-video/ba-p/3105245

 

For the SMARTNet:

 

Cisco SMARTnet Service can be ordered through your local Cisco account representative or Cisco certified partner. You can find a Cisco certified partner in your area by searching in the partner locator at www.cisco.com/go/partnerlocator.

This video shows how to recover both the Application, and OS Administrator password if you do not know either one. This is done remotely through ESXi/VMWare....