C9500-48Y4C Unsupported Cisco Device on Prime Infrastructure 3.5

[timurta@sinergy.co.id]

Hello

We have a problem Cisco Prime Infrastructure 3.5, when we discover C9500-48Y4C with feature stack wise in Cisco Prime, device type detection "Unsupported Cisco Device". Any solution for this problem?  

[marce1000]

 - Check compatibility information for your device from the link below :

                            https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html

 M.

[timurta@sinergy.co.id]

Hello Marce1000

We have checked the compatibility device, but the issue is whether this might be the effect of the stackwise feature?

Thanks

[Systems Engineers]

The 'culprit' it's the stackwise configuration.

The official reply I recieved from the TAC some time ago is that they don't know if\when the Prime team will add support for 9500s in stackwise configuration.

[Leo Laohoo]

Raise a TAC Case and see if they can knock up a device pack for 3.5 or wait for the release of PI 3.7 (and pray it will be supported).