07-19-2010 01:40 AM
Hi all,
I have a problem with the Campus Manager (version 4.1.0). After a data collection i try to se the result but get the following error:
Report could not be found. I have tried to restart the ANI server, but same result. I have also tried to reinit the CM database, but same result. I still get the error: Report could not be found.
Please help
Thanks in advance.
Rgds,
Jesper
07-19-2010 12:26 PM
There is no Campus 4.1.0. Do you mean 5.1.0? Exactly what report are you trying to run?
07-19-2010 11:21 PM
Hi Joseph,
The campus version is 5.0.6.
It's the result of the data collection I want to see. At the attached screenshot of the CM, at the link where it says 115 devices. If I try to see the devices that it has done the data collection from I get the error " report could not be found"
Rgds,
Jesper
07-20-2010 10:16 AM
You have Campus 4.0 which is no longer supported. I recommend you upgrade to LMS 2.6 SP1 then go to Campus 4.0.13. If the problem persists then, post the ani.log and the Campus.log.
07-20-2010 11:26 PM
07-21-2010 08:48 PM
Your Campus Manager screenshot said 4.0.0. It should say 5.0.6. Post the Campus.log and ani.log.
07-22-2010 03:25 AM
07-24-2010 09:13 AM
You are seeing CSCtd49439. A patch is available from TAC which fixes this problem.
07-25-2010 11:03 PM
I cannot open a TAC request as I can't find the product under my contract.
07-26-2010 08:21 AM
Unfortunately, the only place to get the patch is from TAC.
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