Cannot add WLC 5508 7.2.111.3 to Cisco Prime Infrastructure 2.0

[Hoi Lam So]

Though the Cisco Prime Infrastructure Compatibility Matrix list out that 7.2.111.3 is supported for PI 2.0

I am not able to add the controller to the PI 2.0.

The Reachability Status always shown "Unknow" and SNMP Status always shown "No response for SNMP Get".

There is no firewall between the WLC and PI.

And ping test shows it is reachable.

If I try to add controller by non-management port (I know it is not work but I want to try the reachability), the Reachability Status shown "Reachable" but the SNMP Status always shown error.

And if I use some SNMP testing software to test the SNMP port. SNMP can be quoted.

I have try to lower down the "Maximum VarBinds per Get PDU" but no luck.

Any thing I can do to troubleshoot the problem?

[Sandeep Choudhary]

Hi,

did u enter the correct community name:

put the management interface ip address and also put the right community name.

As per screenshot:

Hope it helps

Regards

Please rate helpful post.

[Hoi Lam So]

Thanks, sandeepchoudhary21

Yes, I have tried with the new Community and "prviate". But none of them work.

Also, I have tried SNMP v1 and v3. They are also not working.

[Sandeep Choudhary]

Hi

Did u tried as per this document:

https://supportforums.cisco.com/docs/DOC-29006#SNMP

Please check if firewall isn't blocking SNMP to/from the WLC.

Regards

Please rate helpful post.

[Hoi Lam So]

Yes, I follow the procedure but it does not work.

Another update:

I add another WLC with version 7.0.98.0. It is fine.

And I setup another new PI 2.0 and new temporary WLC5508 with 7.2.111.3 to test. It work fine also......

So, I am wondering the existing 7.2 WLC have problem in responsing the SNMP Get. But I dont have any idea to test....

Do anyone have idea to test the snmp connection between PI and WLC?

[Sandeep Choudhary · Accepted solution]

Hi, please check on 5508 wlc:
Did u enable snmp on wlc??

mrncciew.com/2013/02/14/configuring-snmp-on-wlc/


Regards
Please rate if it helps

Sent from Cisco Technical Support iPhone App

[Hoi Lam So]

Yes, the WLC enabled the snmp. I used some snmp tools to quote and the result is positive.

There is some update.

I tried Prime infrastructure 1.4 to add the WLC. However, it shows the same as that of PI 2.0.

There should be some problem for the WLC. I will try reboot later on.

[Hoi Lam So]

Finally, I add the controller by another non-management interface...

PI2.0 is not ready for enterpries as discussed in another discussion.

[Sandeep Choudhary]

Glad that u resolved the problem thanks for sharing.
Please mark this question as answered so that it may help others.

Regards


Sent from Cisco Technical Support iPhone App

[jakkapan meeon]

Hi Sir

After Update SNMP on PI is show Error ?
 

[Hoi Lam So]

No such error is found. Btw, the PI 2.2 is released now. I believe such bug has been fixed.

[t_one_cisco]

I think Bug Version 7.6.120.0

I tested PI2.2 and WLC 7.6.130.10  7.6.130.21 is no problem

But PI 2.2 and WLC 7.6.120.0 is problem found can not remove device and update and audit

[Hoi Lam So]

There is a "star" for 7.6.130. Use it anyway.