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Catalyst 9500 - IOS XE 16.9.2 Fuji unable to register to CSSM Cisco Smart Software Manager using VRF management interface

lietadielko
Level 1
Level 1

Hi Cisco, 

having an issue with registering Catalyst 9500 Swtich to a Smart account using CSSM version 6.1.0 using a VRF Management Interface. The communication between CSSM and Catalyst is working fine.

 

I am getting the followin error message:

 

 

DEN: %SMART_LIC-3-AGENT_REG_FAILED: Smart Agent for Licensing Registration with the Cisco Smart Software Manager or satellite failed: Error received from Smart Software Manager: undefined method `logical_account_id' for nil:NilClass

 

 

CAT9500#sh license tech support

Smart Licensing Tech Support info

 

Smart Licensing Status

======================

 

Smart Licensing is ENABLED

 

Registration:

  Status: UNREGISTERED - REGISTRATION FAILED

  Export-Controlled Functionality: Not Allowed

  Initial Registration: FAILED on Feb 08 02:10:30 2019 DEN

    Failure reason: undefined method `logical_account_id' for nil:NilClass

 

License Authorization:

  Status: EVAL MODE

  Evaluation Period Remaining: 84 days, 1 hours, 41 minutes, 10 seconds

 

Export Authorization Key:

  Features Authorized:

    <none>

 

Utility:

  Status: DISABLED

 

Data Privacy:

  Sending Hostname: yes

    Callhome hostname privacy: DISABLED

    Smart Licensing hostname privacy: DISABLED

  Version privacy: DISABLED

 

Transport:

  Type: Callhome

 

Evaluation Period:

  Evaluation Mode: In Use

  Evaluation Period Remaining: 84 days, 1 hours, 41 minutes, 10 seconds

 

License Usage

=============

Handle: 1

  License: <empty>

  Entitlement tag: regid.2017-05.com.cisco.c9500_dna_advantage,1.0_fa83962e-b03d-409f-9454-02b8156d5ec8

  Description: <empty>

  Count: 2

  Version: 1.0

  Status: EVAL MODE(6)

  Status time: Feb 07 09:15:20 2019 DEN

  Request Time: Feb 07 09:15:20 2019 DEN

  Export status: NOT RESTRICTED

 

Handle: 2

  License: <empty>

  Entitlement tag: regid.2017-03.com.cisco.advantagek9-Nyquist-C9500,1.0_f1563759-2e03-4a4c-bec5-5feec525a12c

  Description: <empty>

  Count: 2

  Version: 1.0

  Status: EVAL MODE(6)

  Status time: Feb 07 09:15:20 2019 DEN

  Request Time: Feb 07 09:15:20 2019 DEN

  Export status: NOT RESTRICTED

 

Product Information

===================

UDI: PID:C9500-24Q,SN:SN

 

HA UDI List:

    Active:PID:C9500-24Q,SN:SN

    Standby:PID:C9500-24Q,SN:SN

 

Agent Version

=============

Smart Agent for Licensing: 4.5.6_rel/12

Component Versions: SA:(1_3_dev)1.0.15, SI:(dev22)1.2.1, CH:(rel5)1.0.3, PK:(dev18)1.0.3

 

Upcoming Scheduled Jobs

=======================

Current time: Feb 08 02:33:31 2019 DEN

Daily: Feb 08 09:15:06 2019 DEN (6 hours, 41 minutes, 35 seconds remaining)

Init Flag Check: Not Available

Evaluation Expiration Check: May 03 04:14:41 2019 DEN (84 days, 1 hours, 41 minutes, 10 seconds remaining)

Register Period Expiration Check: Not Available

Evaluation Expiration Warning: Mar 04 04:14:41 2019 DEN (24 days, 1 hours, 41 minutes, 10 seconds remaining)

Reservation configuration mismatch between nodes in HA mode: Dec 31 17:00:00 1969 DEN (1158032505 days, 21 hours, 26 minutes, 45 seconds remaining)

 

License Certificates

====================

Production Cert: True

Not registered. No certificates installed

 

HA Info

==========

RP Role: Active

Chassis Role: Active

Behavior Role: Active

RMF: True

CF: True

CF State: Stateless

Message Flow Allowed: False

 

Reservation Info

================

License reservation: DISABLED

 

Other Info

==========

Software ID: regid.2017-05.com.cisco.C9500,v1_7435cf27-0075-4bfb-b67c-b42f3054e82a

Agent State: unidentified

TS enable: True

Transport: Callhome

Locale: en_US.UTF-8

Debug flags: 0x7

Privacy Send Hostname: True

Privacy Send IP: True

Build type:: Production

sizeof(char)  : 1

sizeof(int)   : 4

sizeof(long)  : 4

sizeof(char *): 8

sizeof(time_t): 4

sizeof(size_t): 8

Endian: Big

Write Erase Occurred: False

XOS version: 0.12.0.0

Config Persist Received: False

Message Version: 1.3

connect_info.name: C_agent

connect_info.version: 4.5.6_rel/12

connect_info.additional: <empty>

connect_info.prod: True

connect_info.capabilities: <empty>

agent.capabilities: UTILITY, DLC, AppHA, MULTITIER, EXPORT_2, OK_TRY_AGAIN

SmartAgentCmReTrySend: True

SmartAgentCmClient: True

SmartAgentClientName: UnifiedClient

builtInEncryption: True

enableOnInit: True

routingReadyByEvent: True

systemInitByEvent: True

SmartAgentDelayCertValidation: False

enableByDefault: False

conversionAutomatic: False

conversionAllowed: False

storageEncryptDisable: False

storageLoadUnencryptedDisable: False

TSPluginDisable: False

bypassUDICheck: False

loggingAddTStamp: False

loggingAddTid: True

platformOverrideEvent: SmartAgentSystemDataListChanged

WaitForHaRole: False

standbyIsHot: True

chkPtType: 2

delayCommInit: False

roleByEvent: True

maxTraceLength: 150

traceAlwaysOn: True

debugFlags: 0

 

------

 

CAT9500#sh call-home detail

Current call home settings:

    call home feature : enable

    call home message's from address: Not yet set up

    call home message's reply-to address: Not yet set up

 

    vrf for call-home messages: Mgmt-vrf

 

    contact person's email address: ha@ha.ha

 

    contact person's phone number: Not yet set up

    street address: Not yet set up

    customer ID: Not yet set up

    contract ID: Not yet set up

    site ID: Not yet set up

 

    source ip address: Not yet set up

    source interface: GigabitEthernet0/0

    Mail-server: Not yet set up

    http proxy: Not yet set up

    http secure:

      server identity check: disabled

 

    Diagnostic signature: enabled

    Profile: CiscoTAC-1 (status: INACTIVE)

 

    Smart licensing messages: enabled

    Profile: CiscoSmartLicense (status: ACTIVE)

 

    aaa-authorization: disable

    aaa-authorization username: callhome (default)

    data-privacy: normal

    syslog throttling: enable

 

    Rate-limit: 20 message(s) per minute

 

    Snapshot command: Not yet set up

 

Available alert groups:

    Keyword                  State   Description

    ------------------------ ------- -------------------------------

    configuration            Enable  configuration info

    crash                    Enable  crash and traceback info

    diagnostic               Enable  diagnostic info

    environment              Enable  environmental info

    inventory                Enable  inventory info

    snapshot                 Enable  snapshot info

    syslog                   Enable  syslog info

 

Profiles:

 

Profile Name: CiscoSmartLicense

    Profile status: ACTIVE

    Profile mode: Full Reporting

    Reporting Data: Smart Call Home, Smart Licensing

    Preferred Message Format: xml

    Message Size Limit: 3145728 Bytes

    Transport Method: http and email

    HTTP  address(es): https://hi.hi.hi/Transportgateway/services/DeviceRequestHandler

    Email address(es): Not yet set up

 

    Alert-group               Severity

    ------------------------  ------------

    N/A                       N/A

 

    Syslog-Pattern            Severity

    ------------------------  ------------

    N/A                       N/A

 

Profile Name: CiscoTAC-1

    Profile status: INACTIVE

    Profile mode: Full Reporting

    Reporting Data: Smart Call Home, Smart Licensing

    Preferred Message Format: xml

    Message Size Limit: 3145728 Bytes

    Transport Method: email

    Email address(es): callhome@cisco.com

    Other address(es): default

 

    Periodic configuration info message is scheduled every 1 day of the month at 09:15

 

    Periodic inventory info message is scheduled every 1 day of the month at 09:00

 

    Alert-group               Severity

    ------------------------  ------------

    crash                     debug

    diagnostic                minor

    environment               warning

    inventory                 normal

 

    Syslog-Pattern            Severity

    ------------------------  ------------

    APF-.-WLC_.*              warning

    .*                        major

 

 

any idea?

 

 

thanks 

Martin

2 Replies 2

jeremy-c
Level 1
Level 1

I'm having this problem also... no solution yet. Something I did notice, your transport method shows as 'call-home' instead of smart. I'm assuming you are using the smart method, as call-home profile in the output appears to be in-active. 

My mistake - I missed that there is another call-home profile configured. Has anyone with this problem been able to find a solution?

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