Cisco 2921 showing unknown device in DFM 3.2

[Muhammed Safwan]

I have installed LMS 3.2 with DFM 3.2, but Cisco 2921 router is showing unknown device in DFM.DFM 3.2 will support cisco 2921 router?

Regards,

Safwan

[Joe Clarke]

DFM 3.2 supports the 2921 today.  You need to apply a device update first, though.  Go to Common Services > Software Center > Device Update and check the boxes next to Common Services and DFM.  Download and install all available updates.

[Muhammed Safwan]

Hi Joe,

I have installed the device update for both Common services and DFM but no luck, 2921 is unknown device in DFM.

With Regards,

Safwan

[Joe Clarke]

What is the sysObjectID of this router?  After applying the update, did you remove and re-add the 2921 to DFM?

[Muhammed Safwan]

Hi Joe,

OID:1.3.6.1.4.1.9.1044, I have removed 2921 from DFM and added againg. But still DFM showing Unknown device.

[Joe Clarke]

Check NMSROOT/objects/smarts/conf/discovery/oid2type_Cisco.conf to confirm you see an entry for 1.3.6.1.4.1.9.1.1044.  This should have been added as part of "Day1 DFMDeviceUpdates 3.0 Support".  If you do not have this entry, then the DFM device update was not properly installed.  We just release LMS 3.2 SP1 that includes this device update among other things.  You should try installing it to see if that gives you 2921 support.