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Cisco 4331 does not load

Put mSATA disk, formatted and poured there the image of Ios-Xe. Chose booting with HDD rebooted and all. System in ROMMONe. Disk pulled out. ROMMON not sees bootflash: and USB0: on TFTP not can boot.

 

nitializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.9(1r), RELEASE SOFTWARE
Copyright (c) 1994-2018 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: LocalSoft
ISR4331/K9 platform with 16777216 Kbytes of main memory

rommon 1 > dir flash:
media drive flash: not present

rommon 3 > dir usb0:
media drive usb0: not present

rommon 4 > dev
Devices in device table:
id name
bootflash: Internal flash drive
flash: Alias for bootflash:
usb0: External USB drive 0

rommon 5 > set
PS1=rommon ! >
ETHER_SPEED_MODE=4
TFTP_BLKSIZE=512
MCP_STARTUP_TRACEFLAGS=00000000:00000000
LICENSE_SUITE=
EULA_ACCEPTED=TRUE
LICENSE_BOOT_LEVEL=appxk9,appxk9:esg;uck9,uck9:esg;securityk9,securityk9:esg;
RET_2_RTS=
THRPUT=300000
BSI=0
RANDOM_NUM=707501534
RET_2_RCALTS=1575551432
IP_SUBNET_MASK=255.255.255.0
DEFAULT_GATEWAY=192.168.1.1
TFTP_FILE=isr4300-universalk.9.16.09.04.spa.bin
TFTP_SERVER=192.168.1.14
BOOT=
?=0
IP_ADDRESS=192.168.1.200

 

Any ideas how to fix it?

How to enter in ROMMON PRIV mode ?

 

 

9 REPLIES 9
VIP Advisor

Re: Cisco 4331 does not load

here is the procedure to boot from USB :

 

the USB need to be format as below steps :

 

  1. Format your USB flash drive with a FAT file system.  This needs to be FAT and not FAT32.
  2. Copy the system IOS image to the USB flash drive.
  3. While the router is powered off, plug in the USB flash drive to the USB port on the router.
  4. Power on the router and when it starts to boot up press the Break key to enter ROMMON mode.
  5. Once in ROMMON mode enter the following command to to boot from USB

 

https://www.cisco.com/c/en/us/support/docs/routers/4000-series-integrated-services-routers/200678-Troubleshoot-Cisco-4000-Series-ISR-Stuck.html

BB
*** Rate All Helpful Responses ***

Re: Cisco 4331 does not load

Initializing Hardware ...

 

Checking for PCIe device presence...done

System integrity status: 0x610

Rom image verified correctly

 

 

System Bootstrap, Version 16.9(1r), RELEASE SOFTWARE

Copyright (c) 1994-2018 by cisco Systems, Inc.

 

 

Current image running: Boot ROM1

 

Last reset cause: LocalSoft

ISR4331/K9 platform with 16777216 Kbytes of main memory

 

rommon 1 > dev

Devices in device table:

       id name

bootflash: Internal flash drive

   flash: Alias for bootflash:

     usb0: External USB drive 0

rommon 2 > dir usb0:

media drive usb0: not present

rommon 3 > boot tftp:

%ERROR: Failed to get device handles (Not Found)

%ERROR: Failed to get device handles (Not Found)

Failed to get MAC address (Invalid Parameter)

Illegal Ether Port

The following variables are REQUIRED for tftp

           IP_ADDRESS: The IP address for this unit

       IP_SUBNET_MASK: The subnet mask for this unit

       DEFAULT_GATEWAY: The default gateway for this unit

           TFTP_SERVER: The IP address of the server to fetch from

             TFTP_FILE: The filename to fetch

rommon 4 >

 

FAT doesn't see either

Hall of Fame Community Legend

Re: Cisco 4331 does not load

Please raise a TAC Case and see if this is due to CSCvr18589.

Re: Cisco 4331 does not load

Initializing Hardware ...

 

Checking for PCIe device presence...done

System integrity status: 0x610

Rom image verified correctly

 

 

System Bootstrap, Version 16.9(1r), RELEASE SOFTWARE

Copyright (c) 1994-2018 by cisco Systems, Inc.

 

 

Current image running: Boot ROM1

 

Last reset cause: LocalSoft

ISR4331/K9 platform with 16777216 Kbytes of main memory

 

rommon 1 > dev

Devices in device table:

       id name

bootflash: Internal flash drive

   flash: Alias for bootflash:

     usb0: External USB drive 0

rommon 2 > dir usb0:

media drive usb0: not present

rommon 3 > boot tftp:

%ERROR: Failed to get device handles (Not Found)

%ERROR: Failed to get device handles (Not Found)

Failed to get MAC address (Invalid Parameter)

Illegal Ether Port

The following variables are REQUIRED for tftp

           IP_ADDRESS: The IP address for this unit

       IP_SUBNET_MASK: The subnet mask for this unit

       DEFAULT_GATEWAY: The default gateway for this unit

           TFTP_SERVER: The IP address of the server to fetch from

             TFTP_FILE: The filename to fetch

rommon 4 >

 

At me initialization of devices passes, only does not see bootable devices. And why the device is loaded in ROM1 and should be in ROM0

Re: Cisco 4331 does not load

Is it possible to reset Cisco as BIOS in the computer?

VIP Advisor

Re: Cisco 4331 does not load

in the Cisco same as Factory reset, that is ROMMON Mode to start from scratch.

 

BB
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Re: Cisco 4331 does not load

 

How to make a factory reset in ROMMON ?

VIP Advisor

Re: Cisco 4331 does not load

Your device already in ROMMON Mode - (rommon 1 >)   I have suggested some method if you can resolve the issue.

 

As @Leo Laohoo  have advised this was bug, so if you have contract with Cisco raise TAC Case ?

 

BB
*** Rate All Helpful Responses ***

Re: Cisco 4331 does not load

Sorry for my English.I use an auto-translator.There is no guarantee on the router. I hope for collective intelligence. Are there hidden commands in ROMMON ?

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