Cisco prime 2.2 GUI login problem

[BALAMURUGAN SINGARAM]

Today for lab simulation I installed cisco prime 2.2 in esxi 5.5, installation successful but I am not able to login GUI of cisco prime, it   give an error "invalid username and password ".

I tried the below steps:

NCS stop
NCS DB reinitdb
NCS start

but no luck to login to cisco prime 2.2, please advice.

[Marvin Rhoads]

First time login to the GUI should use the username "root". Are you using that?

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-2/administrator/guide/PIAdminBook/ServerHardening.html#48600

[BALAMURUGAN SINGARAM]

I tried username - root, password - used during installation

but still have the same problem.

[Marvin Rhoads]

Have you tried changing the password from the cli:

conf t
username root password plain <new password> role admin
end

[BALAMURUGAN SINGARAM]

The getting the error as below when I am trying the new password

username root password plain <new password>  role admin
% Error: Unable to create user, username is reserved by the system..