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Gehrig_W
Beginner

Cisco Prime 3.8 Partial collection failure

Hello Cisco Prime experts,

 

I have noticed that we have problems to collect data from different WLCs.

Cisco Prime is reporting a partial collection failure on them.

One WLC was also reported with Wrong CLI credentials.

In that case I entered the credentials again for Telnet and checked it successfully.

But now also this WLC is reporting a parial connection failure.

When hoovering over the i-icon I can see the attached information.

 

Any clue how we came into this bad situation and how we get Prime out of the mud on the road again.

 

Thank You in advance

Wini

 

2 REPLIES 2
balaji.bandi
VIP Guru

if the device is not reachable, check in the path any FW blocking, also same with partial collection.

 

BB

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How to Ask The Cisco Community for Help

marce1000
VIP Mentor

 

           - Check if the particular controller is up and running.

 M.