Cisco Prime Health Monitor error

[accarlson]

Hello!

I'm running Cisco Prime Infrastructure version 3.3.0. The web interfaces access become unavailable.

I did some research about the error that I'm experiencing, but I did not found anything that solve the problem. The error:

# ncs status
Health Monitor is running, with an error. ( [Role] Primary [State] HA not Configured )
initHealthMonitor(): can not start DB
Database server is stopped
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
Matlab Server Instance 3 is running
NMS Server is stopped.
SAM Daemon is stopped.
DA Daemon is stopped.
WSA service is stopped.
 wsa apache httpd is stopped.
Compliance engine is not running

Below a portion of the launchout.log

Health Monitor is running, with an error. ( [Role] Primary [State] HA not Configured )
initHealthMonitor(): can not start DB
Database server is stopped
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
Matlab Server Instance 3 is running
NMS Server is stopped.
Compliance engine trying to restart the pari engine, if it's not running..
Status of Pari Engine  1
Started executing compliance_db_set_up.sh Input = checkAndCreatePariTableOnSID
Updating compliance_engine_schema.sql on SID wcs
Setting/Clearing remote database parameters
Done. Setting/Clearing remote database parameters
DASH_HOME = /opt/CSCOlumos/compliance
NCCMHOME = /opt/CSCOlumos/compliance
America/Sao_Paulo
Starting NCCM server with Java memory 3000
 Going to check the pari engine status, The difference in Time is 15000 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 30001 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 45001 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 60001 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 75002 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 90002 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 105002 and timeout constraint is 120000
 Going to check the pari engine status, The difference in Time is 120003 and timeout constraint is 120000
 Timed Out, After waiting for 2 minutes, unable to start Compliance engine

Any suggestion to solve this problem? Other logs files that I can take a look to find useful info about this error?

Thank you in advance!

Regards,

Augusto

[binny4uv0 · Accepted solution]

This is a common issue where the DB fail's to start ncs service.

Try the below

1. ncs cleanup (# ncs cleanup)

2. Stop the ncs service(# ncs stop) and perform reinitiate database (# ncs db reinit)  

3. If the above doesn't work you have to do a fresh installation and restore a backup of Prime if you have one.

Regards

Binny

[accarlson]

Hello Binny!

I already did these steps and the fresh install was the solution.

Thanks!

Regards,

Augusto

[Sudqi]

thanks for your suggestion, I also faced this problem with error (error : unable to enable root account (db update error))

and solved after just use <<# ncs cleanup>>

thank you so much