Cisco Prime Infrastructure 1.3 Web Log Invalid user password

[hansruedi.spycher1]

Hi,

I recently installed Cisco Prime Infrastructure 1.3 per the set up guide. I was able to login into the webinterface.

Then I insert the radius server and reload ncs. Since then I'm not able to login to the web interface. I get the following error message "Invalid Username or Password. Please try again". Even when I set the ncs root user with a new password. One issue could be that i forgot the enable fallback to local.

Is there a way to change the radius config back via cli?

Thanks a lot

Hansruedi

[louis BOURRIENNE]

Hi,

I have the same issue. After a reload on Prime 1.3, I'm not able to login with my Root login to the web interface.

But for my part, I'm sure I checked Fallback to local.

I was able to login with my admin account in CLI. Like Hansruedi, I was able to changed the root password with the command "ncs password root password" but the issue still the same.

Any ideas ?

Thanks

[hansruedi.spycher1]

Hi Louis,

I opened a TAC Case. I put the manuel as an attachment.

regards

Hansruedi

[louis BOURRIENNE]

Hi Hansruedi,

Thanks you for your help and your time.

I followed your recomandation until the fourth step.

But after this step,  I lost the web page connection.

I check nsc status but all is running :

NMS still stopped. NMS must be running to have an access by web page ?

I restart Prime (by reload command) but nothing changed.

Thanks

[louis BOURRIENNE]

Hoho

After half an hour, the GUI coming back !

Now I can login with my root login.

Thx a lot !

All my configuration on AAA and radius server was not changed.

What exactly doing this script ?

[eric.ahernandez]

Hi Hansruedi,

right now I'm having the same issue so I thank you for this, I've got a question about this though, how do you apply this? Do I just copy and paste the script via SSH?