Cisco Prime Infrastructure - Meraki Device Integration not working

[PERI_Admin]

We are using Prime Infrastructure 3.9.0 with all installed fixes and Device Pack 1.

We set up Meraki Dashboard integration according to this two guides:

https://documentation.meraki.com/General_Administration/Other_Topics/Cisco_Prime_Infrastructure_Integration_Guide_for_Cisco_Meraki

https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-9/user/guide/bk_CiscoPrimeInfrastructure_3_9_0_UserGuide/add_and_organize_devices.html?bookSearch=true#id_104572

Meraki dashboard was integreated without problems and connection and sync is successful.

According to the document Meraki Devices should begin to populate under device monitoring but nothing happens. No Meraki switch or AP was added to Prime Infrastructure.

Any idea what could be the problem?

[Philip D'Ath]

Does your firewall allow Cisco Prime to make SNMP queries out to the Meraki cloud?

Does snmpwalk work?

[PERI_Admin]

Yes SNMP traffic is allowed to Meraki cloud.

snmpwalk did not work. My priv password had a lot of special characters and I couldn't manage to escape them all.

I changed the password and snmpwalk worked fine. I also adjusted Cisco Prime config but Meraki devices still do not populate.

[Philip D'Ath]

If snmpwalk is working and returning data - the issue is not the Meraki cloud side.

I would focus your attention on the Prime Infrastructure side.  Any patches missing?

[PERI_Admin]

I saw that patch 3.9.1 was released a few days ago. I'll update Prime Infrastructure and report.

Besides that, are there any useful logs where I can see what's going on?

[PERI_Admin]

Still the same problem with 3.9.1.

[PERI_Admin]

"Third Party Devices Details Report" list all Meraki devices. But they are not visible in Monitor or Inventory under "Network Devices".

So collection of data etc. is fine but the devices are not listed.

[kevin.achilles]

@PERI_Admindid you ever figure out the issue?

thanks,

Kevin

[PERI_Admin]

Unfortunately not yet. Do you have the same issue?

[kevin.achilles]

Yes, have installed device pack (https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/prime/infrastructure/3-9/release/notes/pi39-device-pack-readme.pdf) and can see meraki under supported devices, but no luck getting anything to show.

[PERI_Admin · Accepted solution]

We solved the problem

Switching from SNMPV3 to SNMPVC2C was the trick. Since then all Meraki devices are showing up in Cisco Prime.

[ajc]

I have a question, for the DNS name of the Meraki Cloud for the Organization you entered nXXX.meraki.com PLUS the Community String that you were provided on Meraki Dashboard once enabled SNMP, right?