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mikegschorrctr
Beginner

Cisco Prime Infrastructure

I have a Cisco Prime Infrastructure 3.7 VM and after a reboot Prime no longer captures wireless client data in monitoring tools. And the WLC is working and capturing the wireless clients and in Prime Maps the wireless clients are captured there so any help would be great thank you in advance.

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mikegschorrctr
Beginner

I just opened a TAC case thank you.

 

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6 REPLIES 6
marce1000
VIP Advisor

 

 - Check Prime's status (after the reboot) with : ncs status   (command available through ssh)

 M.

balaji.bandi
VIP Master

check pime services all running and try re-sync with wlc

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mikegschorrctr
Beginner

All services are running and I did a re-sync with the WLC nothing changed. But I issued a dir command and found CRASH DETECT LOG on the date we rebooted.

 

worth open a TAC case to investigate for you with the crash  Logs

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mikegschorrctr
Beginner

Is there another way to verify services other then NCS status?

 

mikegschorrctr
Beginner

I just opened a TAC case thank you.

 

View solution in original post