07-13-2020 03:07 PM - edited 07-28-2020 06:42 AM
Hi all,
We have a Prime Infrastructure 3.3 HA Cluster (automatic failover type) with the following problem:
In the Health Monitor of the Primary server we get Status "WARNING" and see:
State "Primary Failover" and message: "The primary failed and hence a failover started on Primary detects
secondary in active & restart primary process in standby mode." (see screenshot below)
After we try to reload Primary server or try to use ncs stop/start we get no results.
Please, help to find out the solution of the problem.
07-13-2020 11:48 PM
- What do you mean by 'no results' ?
M.
07-15-2020 02:34 AM
Hey,
It means that “Primary Failover” error is still displayed and Prime services failed and could not be restarted. (as it showed on the screenshot)
07-15-2020 09:37 AM
- Remove the HA-configuration from both members and configure it again afterwards.
M.
07-15-2020 01:07 PM
@marce1000, I can't remove the HA-configuration, because when I try to use the "ncs ha remove" command, I get the error message: "HA removal cannot be done when Primary server is not in Active state"
The current states of our servers: Secondary Active, Primary Syncing.
And I can't trigger Failback, because some services are "stopped" on the Primary server.
Please help to find the solution.
07-16-2020 12:06 AM
-Re-install the Primary, and restore from backup. Then try the HA-setup again.
M.
07-16-2020 02:39 AM
Is there any way to fix it without reinstalling the Primary?
07-16-2020 04:17 AM
Probably not.
07-16-2020 07:15 AM - edited 07-28-2020 06:40 AM
@marce1000, how to perfom re-installation process correctly?
@marce1000, can you help with an answer here?
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