ANNOUNCEMENT - The community will be down for maintenace this Thursday August 13 from 12:00 AM PT to 02:00 AM PT. As a precaution save your work.
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
401
Views
0
Helpful
8
Replies
Highlighted
Beginner

Cisco Prime - Primary Failover [updated]

Hi all,

We have a Prime Infrastructure 3.3 HA Cluster (automatic failover type) with the following problem:

In the Health Monitor of the Primary server we get Status "WARNING" and see:
State "Primary Failover" and message: "The primary failed and hence a failover started on Primary detects
secondary in active & restart primary process in standby mode." (see screenshot below)

WhatsApp Image 2020-07-10 at 17.49.47.jpeg

After we try to reload Primary server or try to use ncs stop/start we get no results.

Please, help to find out the solution of the problem.

Everyone's tags (4)
8 REPLIES 8
Highlighted
VIP Advocate

Re: Cisco Prime - Primary Failover

 

 - What do you mean by 'no results' ?

 M.

Highlighted
Beginner

Re: Cisco Prime - Primary Failover

Hey,

 

It means that “Primary Failover” error is still displayed and Prime services failed and could not be restarted. (as it showed on the screenshot)

Highlighted
VIP Advocate

Re: Cisco Prime - Primary Failover

 

 - Remove the HA-configuration from both members and configure it again afterwards.

 M.

Highlighted
Beginner

Re: Cisco Prime - Primary Failover

@marce1000, I can't remove the HA-configuration, because when I try to use the "ncs ha remove" command, I get the error message: "HA removal cannot be done when Primary server is not in Active state"

 

The current states of our servers: Secondary Active, Primary Syncing.

 

And I can't trigger Failback, because some services are "stopped" on the Primary server.

 

Please help to find the solution.

Highlighted
VIP Advocate

Re: Cisco Prime - Primary Failover

 

 -Re-install the Primary, and restore from backup. Then try the HA-setup again.

 M.

Highlighted
Beginner

Re: Cisco Prime - Primary Failover

Is there any way to fix it without reinstalling the Primary?

Highlighted
VIP Advocate

Re: Cisco Prime - Primary Failover

Probably not.

Highlighted
Beginner

Re: Cisco Prime - Primary Failover

@marce1000, how to perfom re-installation process correctly?

 

@marce1000, can you help with an answer here?

Content for Community-Ad