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Cisco Prime - "Primary and Secondary database are not synchronized".

Beacon
Beginner
Beginner

Hi everyone,

I have two Cisco Prime Servers. It was running okay. Until primary switched to the secondary as operational.

Version: 3.9 (3.9.0.0.219)

Now I see this error:

Check Failback Readiness: Failed

SYSTEM - CHECK DISK IOPS = Test is successful

NETWORK - CHECK NETWORK INTERFACE BANDWIDTH = Test is successful

DATABASE - SYNC STATUS = Primary and secondary database are not synchronized

NETWORK - CHECK NETWORK BANDWIDTH SPEED = Test is successful

The issue referred to the document but not sure how to proceed. 

https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/prime-central/200654-Procedure-to-Rebuild-Active-or-Standby-D.pdf

Please help!

Regards,

Beacon

 

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