Cisco Works LMS HUM issue

[dinesh joshi]

Hi,

I am using Cisco works LMS 3.1 with HUM 1.1.0. I am receiving thresold and job schedule mail alert from HUM.

It is showing error in JOB history  “Not able to connect the mail server” while alerts from RME,IPM,CS,DFM are coming on mail.

I have Configured HUM just 3 days back and all others application had been configure 4 months back.

Please help.

Regards,

DJ

[Joe Clarke]

Post the exact error you're seeing.  You may also want to run a HUM job with a sniffer filtering on tcp/25 traffic to the SMTP server you configured in Common Services.  When the email fails, the sniffer trace will show why.

[dinesh joshi]

Hi Clarke,

Thanks for response. Please see the attached HUM smtp error. I have tried the HUM JOB with sniffer to filter smtp port 25 traffic but nothing is reflecting

in sniffer when trying to send mail through HUM while DFM,RME IPM mail are showing in sniffer and we are getting mail as well.

I have upgraded HUM version from 1.1.0 to 1.1.2 but the error is same.

Regards,

Dinesh Joshi