Cisco Works Problem

[Rafael Mendes]

Hello guys,

I have a Cisco Works in version 4.0.1 running on a Windows 2008 64Bits Standard version and some days ago the gui is not showing the devices when i try to click on "All Devices List" and other threes, the data on summary does not anymore too.

We did the restart of the server, restart of the services but we didin't have success.

Could you help me?

Thank you!

[AFROJ AHMAD]

Hi ,

Share the output of "pdshow " commad

Thanks-

[Rafael Mendes]

Hi Afroj, thank you for your response.

how can i run this pdshow command on a Windows Server?

[AFROJ AHMAD · Accepted solution]

Hi ,

RDP to the windows LMS server

open the command prompt and type > pdshow

In the mean time try to restatrt the LMS services once and check the issue::

run the below command on the server command prompt

to stop the services

net stop crmdmgtd

To start the services

net start crmdmgtd

Thanks-

Afroz

***Ratings Encourages Contributors ***

[Rafael Mendes]

Pdshow attached.

I already tryed restart the services and the server, but didin't work.

Thank you.

[AFROJ AHMAD]

Share the screen shot of the error

I see all the services running fine except ANIServer .

are you not able to see the devices under data collection and user tracking ?

Thanks-

[Rafael Mendes]

Actually, after the restart of the services using the "net start and stop" commands, the devices appeared again!

I had restarted the server before, but didn't have any effect.

Just more one question, i configured the backup daily, and i did one backup "immediately" to see if everything is okay with the backup jobs, this backup was complete sucessfully and generate a folder named "0".

Where can i found the backup of the configurations inside this folder? Like a show running of one specific switch if i need...is it possible? Ow i can get this backup onli via inventory/config archive?

Thank you!

[AFROJ AHMAD]

Hi Rafael,

check the below thread for your last query:

https://supportforums.cisco.com/discussion/11852236/pi-where-devices-archive-files-are-located#3975460

Kindly mark this thread as resolved ,if it had helped.

Thanks-

Afroz

****Ratings Encourages Contributors ****

[AFROJ AHMAD]

Also share the below files::

md.properties (NMSROOT/campus /lib/classpath)

ANIserver.properties and Aniserver.properties.bkp    (NSROOT\\campus\\lib\\classpath )

Thanks-