Ciscoview Device Packages

[mohdnazmi]

I have updated my LMS v3.1 device packages and I still could not able to do Ciscoview on the followings devices:

- Cisco ASR 1004

- Cisco 2911 K9

- Cisco 3945 K9

Does the CiscoView requires other way of devices support packages installation? Does CiscoView support the stated devices?

[mohdnazmi]

Hi,

Here are the two requested files.

[Gaganjeet Chug]

HI,

Thanks for the two text files. Both the device packages directories are in sync with each other. Now the next step is to recover from the incosistency errors and dependecy issue of the device packages so that all the device packages for RME should be upto date.

I will suggest you to open a TAC case from the Netforum new feature and you can mentioned this thread so that you need to provide all the details again.

The Engineer need to recover the device packages for this version of RME from good known server.

Thanks & Regards

Gaganjeet

[mohdnazmi]

I could not find anywhere from this forum that lead to TAC open case. I can still open TAC case as normal way and relate the discussion on this forum to the case... Am i? 

[Gaganjeet Chug]

Hi,

From the right hand side of this window, under Actions small tab window, you can convert this thread into TAC case.

Thanks,

Gaganjeet

[Winnie Lau · Accepted solution]

LMS 3.1 unable to view the below devices in CiscoView and device update from cisco.com says no updates available

- Cisco ASR 1004

- Cisco 2911

- Cisco 3945

ASR is not supported in LMS 3.1. Customer is unable to see any updates for CiscoView because he's hitting bug -  CSCtj20850. After applying patch, and upgraded device packages, CV is OK now.