Ciscoview "Cannot find applicable device package"

[shaanismath]

Some devices on my CiscoView do not show their chassis view. They give the following error message
"Cannot find applicable device package for 10.x.x.x." (LMS 3.2, CV 6.1.9)

I checked cv.log which gave me the following message

ERROR CvDevice: CANNOT find device definition for sysObjId .1.3.6.1.4.1.9.1.1229!
ERROR CvDevice: CANNOT find device definition for sysObjId .1.3.6.1.4.1.9.1.1208!

I checked software/device updates and no new updates were available,
CV is running version 6.1.9, the device type count shows 474 devices against ciscoview. When I click on the 474, the above OID's are missing. Screenshot attached.

But no new updates are available when I check for updates. I also have checked the supported device table for LMS 3.2 and the two devices are definitely supported in this version of LMS.

Is this a bug?

TIA

[shaanismath]

[David Stanford]

Check for updates from CCO for the latest 3560 and 2960 device packages, download and install them. There was a new package for each released late November, which should resolve your issues.

[shaanismath]

Hi,

So if you are suggesting manual updates from the CCO, is there a

documentation that can explain me how I can go about it.

If I am doing device updates for CiscoView, there are device package updates

and then there is shared device package updates. Which one to choose?

Also after I download the file, how do I go about manually installing the

updated file? my LMS device update seems to think it has already got the

latest updates.

TIA

On Wed, Feb 9, 2011 at 2:14 PM, davistan <

[David Stanford]

In the same window you posted in the screen shot, put a check mark next to CiscoView and then select the button Check for Updates

Then select cisco.com as the place to check for updates, enter your login info and then let it go out and go the list of downloadable packages.

Select these devices when they appear in the package list, download and install

[shaanismath]

Hi,

You must have missed this from my original post. When I click 'check for

updates' after selecting cisco view, it is giving me a message 'no new

updates available for this product'

I then went to CCO and manually downloaded a file called

Cat2960.cv50.v8-1.zip and then tried installing that by following the steps,

Check for updates and then selecting a server path instead of cisco.com,

this time it gave me the message 'consistency check failed for base package'

Thanks for your assistance

On Wed, Feb 9, 2011 at 2:44 PM, davistan <

[shaanismath]

The order of my replies seems to be mixed up..

Hi,

You must have missed this from my original post. When I click 'check for

updates' after selecting cisco view, it is giving me a message 'no new

updates available for this product'

I then went to CCO and manually downloaded a file called

Cat2960.cv50.v8-1.zip and then tried installing that by following the

steps,Check for updates and then selecting a server path instead of

cisco.com, this time it gave me the message 'consistency check failed for

base package'

Thanks for your assistance

On Wed, Feb 9, 2011 at 2:44 PM, davistan <

[shaanismath]

Actually. I have worked it out. Dont bother reply to above. I am currently

installing latest 2960 and 3750 packages manually and I will let you know

how I go