Ciscoworks Http 500 error

[alukes]

When going to RME>Archive Management I get an HTTP 500 error. Our server person indicated no changes have been made, however there might have been an automatic push done by coprorate for windows patches. Has workd fine for years, then it failed yesterday.

HTTP Status 500 -

---

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
     com.cisco.nm.rmeng.dcma.client.DBInterface.getDeviceSummary(DBInterface.java:1785)
     com.cisco.nm.rmeng.dcma.client.ConfigArchiveClientImpl.getArchiveSummary(ConfigArchiveClientImpl.java:811)
     com.cisco.nm.rmeng.dcma.ui.helper.DCMAArchiveViewUIUtil.getSystemDeviceArchiveInfo(DCMAArchiveViewUIUtil.java:1685)
     com.cisco.nm.rmeng.dcma.ui.action.DCMAArchiveSummary.perform(DCMAArchiveSummary.java:213)
     org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
     org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
     org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "JRM" : Not found !!

This error is from the RME.log.

LMS 3.2

		Product Name	Version With Patch Level	Installed Date
1.		Campus Manager	5.2.0	18 Feb 2010, 06:11:55 PST
2.		CiscoView	6.1.9	18 Feb 2010, 06:11:56 PST
3.		CiscoWorks Assistant	1.2.0	18 Feb 2010, 06:11:56 PST
4.		CiscoWorks Common Services	3.3.0	18 Feb 2010, 06:11:55 PST
5.		Device Fault Manager	3.2.0	18 Feb 2010, 06:11:56 PST
6.		Health and Utilization Monitor	1.2.0	18 Feb 2010, 06:11:59 PST
7.		Integration Utility	1.9.0	18 Feb 2010, 06:11:58 PST
8.		Internetwork Performance Monitor	4.2.0	18 Feb 2010, 06:11:57 PST
9.		LMS Portal	1.2.0	18 Feb 2010, 06:11:58 PST
10.		Resource Manager Essentials	4.3.0	18 Feb 2010, 06:11:58 PST

[Joel Monge]

From the server, open a command prompt and type: pdshow > c:\pdshow.txt. Attach it here please.

[alukes]

pdshow file is attached

[Joel Monge]

Seems it did not get attached.

[alukes]

Is there a log or some other source to determine why it didn't start. I tried rebooting the server already.

[Joel Monge]

Without knowing where the problem is, we cannot begin to understand what logs to check.  First step is to look which processes are down (if any) and check corresponding logs.  Hence, we need the pdshow.

[alukes]

Sorry.

Looks like a number of processes didn't start. Reboot didn't help.

[Joel Monge]

OK, so here is the problem:

    Process= RMEDbEngine

    State  = Never started

Please check this document and make sure you are complying with steps 1 and 2.  If you have to change any services, then restarting after setting them correctly should fix this.

[alukes]

Restarting the server took care of the problem.    net stop/start crmdmgtd wasn't enough