As we have upgraded from LMS 2.2 to 2.5 we have noticed that the User Tracking Database is incomplete. I have found nothing comparable in the netpro forum, so I assume that it depends on our installation. The devices, on which the missing users are connected, have proper SNMP settings and are discovered without any error. The only hint is an entry in the ut.log file according to the device:
2006/05/18 10:01:55 main ani WARNING VlanPort: computing active vlans for Port(Gi0/1, 49, 48, 49, 49, ethernetCsmacd, full-duplex, 1, Standard, 0 ) on device container(Device,172.20.xx.yyy hostname: es-2352-1)
2006/05/18 10:01:58 main ani WARNING VlanPort: computing active vlans for Port(Gi0/2, 50, 49, 50, 50, ethernetCsmacd, full-duplex, 1, Standard, 0 ) on device container(Device,172.20.xx.yyy hostname: es-2352-1)
The device es-2342-2 is properly in CM topology service. The missing user device has IP address 172.20.11.60 and is connected to port fa0/19 of a WS-C2950G-48-EI switch with IOS Version 12.1(22)EA6, RELEASE SOFTWARE (fc1).
An nbtstat to the user shows us the MAC address:
MAC Adresse = 00-14-22-3D-82-D1
I also find the MAC in the CAM table of the switch:
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