I restarted Ciscoworks as I had a problem with inventory collection (and normally needs a reboot every 2-3 weeks).
Since the restart, I am unable to browse to the Ciscoworks application. from the DCRlog, it looks like it is taking some time to load the internal DCR server or isn't going to!
I tried starting the Apache service manually, but got a 193 error code.
Any help appreciated! I attach a pdshow output and last few lines of dcrlog..
[ Thu Jul 24 10:38:00 BST 2014 ] Starting DCR Server...[ Thu Jul 24 10:38:19 BST 2014 ] No restore has happened[ Thu Jul 24 10:38:31 BST 2014 ] Starting "InternalDCR" server...[ Thu Jul 24 10:38:31 BST 2014 ] Starting "DCR" **North-bound server**...[ Thu Jul 24 10:38:31 BST 2014 ] Starting "LocalDCR" **LOCAL server** ...[ Thu Jul 24 10:38:32 BST 2014 ] Starting "LocalDCR" **EventListenerDCR server** ...[ Thu Jul 24 10:38:33 BST 2014 ] DCR Server started successfully.[ Mon Sep 01 12:23:56 BST 2014 ] DCRServer stopped upon request[ Mon Sep 01 13:00:56 BST 2014 ] Starting DCR Server...[ Mon Sep 01 13:01:16 BST 2014 ] No restore has happened[ Mon Sep 01 13:52:49 BST 2014 ] Starting DCR Server...[ Mon Sep 01 13:53:12 BST 2014 ] No restore has happened
follow the below steps::
1. reset the casuser:
NMSROOT/CSCOpx/setup/support > resetCasuser.exe
2.regenerate the SSL certificate :
1) Stop the daemons manager from CLI using/etc/init.d/dmgtd stop (solaris)ornet stop crmdmgtd (windows)
2) Backup the following files found in NMSROOT/CSCOpx/MDC/Apache/conf/ssl andthen delete:server.crtserver.csrserver.keyserver.pk8
Under CLI go to "NMSROOT\CSCOpx\MDC\Apache\" and then run ConfigSSL.pl by typed the followingcommand on CLI.
CSCOpx\MDC\Apache\perl configssl.pl -disableCSCOpx\MDC\Apache\perl configssl.pl -enable
Then fill the certificate accordingly and restart daemons from CLI using net
start the daemon manager:/etc/init.d/dmgtd stop (solaris)net start crmdmgtd (windows)
If above does not help then check the below things:
Make sure files
/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt has proper content.
File should not be empty. Check any working server (If any available or just send me these files) for the content, copy and replace=================
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