We are having an issue with device inventory collection when a device or component in a device is replaced. The inventory collection job appears to be successful but the changes to devices or modules are not retreived. Short of deleting an object and adding back in, are there any configuration changes that can be made or patches that can be applied to LMS to pick up these inventory changes?
There can be some database issue ..
Did you tried deleting and re-adding the device in LMS ?
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Yes, deleting and re-adding the device works. However, changes have been made to multiple devices in the environment and aside from a bulk delete and re-add there is no guarantee that all changes to all devices will be identified and captured. the side effect will be a loss of historical data.
Are there any options other that deleting and re-adding that will allow the application to identify the inventory changes, or is this a limitation of the product?
Are there any items we should check to identify a potential underlying issue?
I would suggest to update the latest device packages
or if possible upgarde to the latest 4.2.5 , as there were lot of fix in the later releases.
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