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Ciscoworks LMS 4.2.4 unable to sart Daemon Manager.

We tried restarting the services but daemon wont start

D:\>net start crmdmgtd

The service is not responding to the control function

More help is available by typing NET HELPMSG 3534

> Tried Reseting the Casuser but unsuccessfull  attached the error [Reset_error]

D:\>pdshow

ERROR: connect to dmgtd process on "127.0.0.1" on port 42340 failed:

If anyone can assit me in resloving this issue.

Thanks

Laxmi

13 REPLIES 13
AFROJ AHMAD
Cisco Employee

Hi Laxmi,

Is  your server running under domain ?

Add the casuser as a part of adminstrator group. and try reset the causer again. if it does not work.

chanage the startup type of the cisco work daemon Manager to MAUNAL from AUTOMATIC ( open services.msc)

Reboot the server

once it is back ,change the startup type back to AUTOMATIC and try to start the Daemon Manager.

If none works then share the syslog.log (atleaset last 200 lines)

Thanks-

Afroz

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Hi Afroz,

Yes, the server is in domain. 

please find the attched syslogs.

Laxmi,

can you try to reset the causer using (resetcasuser.exe ) by creating a new user to the server that is not a part of domain.

also I did't see any logs attached

Thanks-

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Afroz

Thanks

will share the syslogs soon. i shd recollect it.

But, i could observe that the file size of the resetcasuser.exe is 0 (Zero). can you pls confirm me on the same.

What is file size?

NMSROOT/CSCOpx/Setup/Support/ resetcasuser.exe

Thanks

Laxmi

Hi Laxmi,

use the attached .exe

Thanks-

Afroz

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Hi Afroz,

Thank U

I will  use the attched file for reseting

Pls find the attched syslogs

      

Thanks-

Laxmi

Hi Afroz,

I have successfully reseted the casuser password  using the file.

Post i started the services. but the same issue.

D:\>net start crmdmgtd

The service is not responding to the control function

More help is available by typing NET HELPMSG 2186

Thankz

Laxmi

Increase the SWAP space on the server ( it can be double the size of actual RAM)

then reboot the server.

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Hi,

our LMS is experiencing the same issue. Current RAM size is 2GB, and current swap memory is 6GB.

Increasing the swap size did not succeed.

share the last  500 lines of syslogs.log

Thanks-
Afroz
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In the meantime ,you share the syslog.log .

Try the below steps too:

open the services.msc window

chnage the startup type of cisco works Daemon Manager to MANUAL  from Automatic

then reboot the server.

once it is back then change the startup type back to AUTOMATIC and then try to start the Daemon Manager.

Thanks-
Afroz
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I have reinstalled LMS 4.2.4.

Thanks for updating the thread.

Thanks-
Afroz
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