11-23-2012 05:43 PM
I upgraded CiscoWorks LMS from 3.0 to 3.2 today. Everything worked prior to the upgrade.
The upgrade was successful, with no errors, and all services started.
Can anyone help, and check everything and I see no problem. The system creates the file MDCSupportInformation.zip me clean without any content.
I add the installation log file;
And tell them that after upgrading to 3.2, you carge the following patches:
LMS321-win-CSCtr77570-0.zip,
cm5.2.1-nt-CSCtw88763-1.0.zip,
lms3.2.1-win-CSCts95764-0.zip,
lms3.2.1-win-CSCts82530-0.zip
in that order.
He added the logs generated by the LMS services Tomcat and Apache
Solved! Go to Solution.
11-25-2012 06:14 PM
Hi,
There are many processes that are not running as seen in your pdshow output. Most times this is related to permissions. Is your machine part of a windows domain? If yes, then perhaps a group policy was pushed that breaks permissions on your box. Did you look at the Windows Event Logs? Has a program been recently added to your server?
You can try shutting down all other processes such as anti-virus (be sure they stay off - disabled) and then restarting via net stop crmdmgtd / net start crmdmgtd.
I also noticed this:
-----UHIC ununregistration
Can't load 'C:\PROGRA~1\CSCOpx/bin/perlDbEncrypt.dll' for module perlDbEncrypt: load_file:The specified module could not be found at
C:\PROGRA~1\CSCOpx\objects\perl5\lib/DynaLoader.pm line 230.
at C:\PROGRA~1\CSCOpx/lib/perl/db/Cisco/DbUtils.pm line 72
Compilation failed in require at C:\PROGRA~1\CSCOpx/lib/perl/db/Cisco/DbUtils.pm line 72.
Compilation failed in require at C:\PROGRA~1\CSCOpx/lib/perl/install/InstallUtility.pm line 27.
BEGIN failed--compilation aborted at C:\PROGRA~1\CSCOpx/lib/perl/install/InstallUtility.pm line 27.
Compilation failed in require at C:\PROGRA~1\CSCOpx\campus\bin\utmEnable.pl line 11.
BEGIN failed--compilation aborted at C:\PROGRA~1\CSCOpx\campus\bin\utmEnable.pl line 11.
----- end of UHIC ununregistration
And found an internal bug CSCsx17409 that indicates an issue with the upgrade. There is no work around mentioned.
Do you have a valid backup?
Thanks.
11-25-2012 08:39 AM
Hi,
Here are the various errors/warning I found while looking through the attached logs.
WARNING:The application that you are installing requires new tasks to be
WARNING:registered with ACS. If you have already registered this application
WARNING:with ACS from another server, you do not need to register it again.
WARNING:However if you re-register the application, you will lose any custom
WARNING:roles that you had created earlier for this application in ACS.
WARNING:Some features in ACS may not work correctly on Dual-stack servers.
Warning: System memory is less than the minimum requirement.This may affect performance.
Warning: Current swap space is less than the minimum requirement. This may affect performance.
WARNING: The available RAM is 4086 MB which is lesser than the required RAM of 4096 MB. User chose to continue the installation
WARNING: Domain Name is not found from TcpIp parameters, setting PX_FQDN same as PX_HOST
INFO: User Selected to Reboot the Machine
Installation Completed at 16:38:06
Nov 23, 2012 7:59:11 PM org.apache.tomcat.util.threads.ThreadPool$ControlRunnable run
SEVERE: Caught exception (java.lang.NoClassDefFoundError) executing org.apache.jk.common.ChannelSocket$SocketConnection@d888c7, terminating thread
[warn] RSA server certificate CommonName (CN) `LOND-CW-MDF-1' does NOT match server name!?
[Fri Nov 23 19:19:46 CST 2012] CMFX - fileLoc is \C:\PROGRA~1\CSCOpx\lib\classpath\md.properties
[ Fri Nov 23 19:22:22 CST 2012 ] TomcatMonitor After gettingAJPPort
[ Fri Nov 23 19:22:22 CST 2012 ] TomcatMonitor After gettingAJPPort : ajpPort = 9009 and host =LOND-CW-MDF-1
Cookie value is invalid
LTGateway.run(): connection to LWMS failed, trying again, Nov 23 19:22:28
You have a BUNCH of the ChannelSocket$SocketConnection exceptions.
The next step for you:
Ciscoworks ANI database engine :Manual
CiscoWorks Daemon Manager :Auto
CiscoWorks RME NG database :Manual
CiscoWorks Tomcat Servlet engine : Manual
CW VisiBroker Smart Agent :Manual
CiscoWorks Web Server :Manual
CWCS Cmf database engine :Manual
CWCS rsh/rcp service :Auto
CWCS syslog service :Auto
CWCS tftp service :Auto
DFM dfmEpm :Manual
DFM dfmFh :Manual
DFM dfmInv :Manual
4. Log in as the local Administrator (not Domain).
5. Check the output of ..\NMSROOT\MDC\Apache\bin>pdreg -l Apache
A couple other things:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
- HKEY_LOCAL_MACHINE\SOFTWARE\Cisco\ResourceManager\CurrentVersion\Environment
Thanks.
11-25-2012 04:47 PM
Hi ngoldwat;
I followed your advice and not you see success, you add the results (step1.txt,step2.txt,step3.jpg,step4.txt) and continues the error "502 Bad Gateway".
Not understand the following:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
- HKEY_LOCAL_MACHINE\SOFTWARE\Cisco\ResourceManager\CurrentVersion\Environment
Could you give me more details so you can apply it to the server
I appreciate your advice ...
Greetings.
11-25-2012 06:14 PM
Hi,
There are many processes that are not running as seen in your pdshow output. Most times this is related to permissions. Is your machine part of a windows domain? If yes, then perhaps a group policy was pushed that breaks permissions on your box. Did you look at the Windows Event Logs? Has a program been recently added to your server?
You can try shutting down all other processes such as anti-virus (be sure they stay off - disabled) and then restarting via net stop crmdmgtd / net start crmdmgtd.
I also noticed this:
-----UHIC ununregistration
Can't load 'C:\PROGRA~1\CSCOpx/bin/perlDbEncrypt.dll' for module perlDbEncrypt: load_file:The specified module could not be found at
C:\PROGRA~1\CSCOpx\objects\perl5\lib/DynaLoader.pm line 230.
at C:\PROGRA~1\CSCOpx/lib/perl/db/Cisco/DbUtils.pm line 72
Compilation failed in require at C:\PROGRA~1\CSCOpx/lib/perl/db/Cisco/DbUtils.pm line 72.
Compilation failed in require at C:\PROGRA~1\CSCOpx/lib/perl/install/InstallUtility.pm line 27.
BEGIN failed--compilation aborted at C:\PROGRA~1\CSCOpx/lib/perl/install/InstallUtility.pm line 27.
Compilation failed in require at C:\PROGRA~1\CSCOpx\campus\bin\utmEnable.pl line 11.
BEGIN failed--compilation aborted at C:\PROGRA~1\CSCOpx\campus\bin\utmEnable.pl line 11.
----- end of UHIC ununregistration
And found an internal bug CSCsx17409 that indicates an issue with the upgrade. There is no work around mentioned.
Do you have a valid backup?
Thanks.
11-25-2012 07:24 PM
Thanks for the feedback;
No the server has never belonged to a Windows domain
Not any software installed, the CW LMS is the only software on the server.
We apply the test to uninstall AntiVirus and restore processes, but remains the same.
And I commented that if I have a valid backup, but NOT charging that way.
I appreciate your advice ...
Greetings.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide