Common Services 3.3

[Lasse Nylander]

After CS update I get:

http status 500 error, when clicking on Products installed in the CS portal page.

I have attached (what I think is) the relevant error

Any ideas ?

Thanks

Lasse

[Gaganjeet Chug]

Hi,

Kindly post the contents of :-

setup/patch/CSCtj20850-0.info

Thanks,
Gaganjeet

[Lasse Nylander]

HI here is contet of file I've excluded some details, hope the important stuff is here:

Strangely it states ver 4.0 CS is ver 3.3 on the system (Solaris)!!

PRODUCT = lms

VER = 4.0

BUGID = CSCtj20850

REV = 0

DATE = 11-03-2010 10:.......

DETAIL LINK =cisco ..............

[Gaganjeet Chug · Accepted solution]

Hi

The issue can be worked around by changing the setup/patch/CSCtj20850-0.info 
file as follows:
PRODUCT=CiscoWorks Common Services
VERSION=3.3
BUGID=CSCtj20850
REVISION=0
DATE=10-13-2010 16:31:01
DETAILSLINK="http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=C​S​Ctj20850";

You need to restart the daemon manager after making the above changes into setup/patch/CSCtj20850-0.info

Note :- All the content is Case sensitive.

Thanks,
Gaganjeet

[Lasse Nylander]

Thanks...

Edited file and will be reloading the daemon manager shortly !!

[Lasse Nylander]

Hi

Sorry for LATE feedback!!

I am still getting the error, after editing the file mentioned

[Gaganjeet Chug]

Hi,

I was also wondering if the issue got fixed.

So, if you are still getting the error,kindly upload the complete info file here.

Thanks,

Gaganjeet

[Lasse Nylander]

Hi Gaganjeet

The info file is attached.

Thanks

Lasse

[Gaganjeet Chug · Accepted solution]

Hi Lasse,

Your file looks like :-

PRODUCT=CiscoWorks Common Service
VERSION=3.3
BUGID=CSCtj20850
REVISION=0
DATE=10-13-2010 16:31:01
DETAILSLINK="http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCtj20850"

However it should be like :-

PRODUCT=CiscoWorks Common Services
VERSION=3.3
BUGID=CSCtj20850
REVISION=0
DATE=10-13-2010 16:31:01
DETAILSLINK="http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=C​S​Ctj20850";

See "s" is missing after Services in first line.

Kindly correct it and make sure casuser have full permission on this. Restart the daemon manager and check if the issue will be fixed.

Thanks,

Gaganjeet

[Lasse Nylander]

Hi Gaganjeet

ACK.. I can't belive I missed that 's'

Anyway problem is now solved, thanks alot

BR

Lasse