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Connectivity issue between remote sites

Hello Friends. i have 2 sites A and B connected over IPsec which is provided by the ISP, I can Ping from site B to A, but ping response isnt coming from the actuall IP address which is an internal ip address on site A, i am getting response from a public ip may be thats ISP's switch or router. now ping from site B to A is working this way but whenever i ping from site A to B its not working, i asked ISP to to check the configs . they said they are able to ping both ways. i even tried to bypass the firewall but result was same. is the possible that there is some IP duplication because i am unable to access the some Web based application from remote site and sometime i can access them without any issue, its a mess i am unable to understand, Help needed Thanks 

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