CUCM Call Manager queue call management

[carnialman]

Hi all,

I have to make a survey on a new client for all voice infrastructure.
I've never work with voice and I'm encountering some problems.
I have to:

1) understand how the inbound call are managed

2) why I see a DN 999 on voice gateway but I can't find it on Call Manager.

Who can help me? What do you need to know?

Thanks in advance!

Antonio

[nathanjgrace]

Hi Antonio, we will need a little more information:

1. How are the calls coming in- what's the PSTN connection to the gateway (SIP, PRI, POTS)?  How does the gateway connect to CUCM?  Please provide the full gateway config.

2. Under Call Routing -> Route Plan Report, you can search for any dialable string.  You might find "999" is a translation pattern.  If so, please provide a full screenshot of this page.

Basically, calls come in to the gateway and the call information may be manipulated.  The call is then sent to CUCM, which may do some additional manipulation before it routes to the final destination.

-Nathan

[carnialman]

Hi nathanjgrace,

Thank you for your answer.
In attachement you can find all the info.

For any other info feel free to ask me.

Thanks in advance for your support!