cw 3.2 Topology issue

[shahulhameed]

Hi

I have installed Cisco Works LMS 3.2.If I go to Campus Manage - Visualization - Topology service, I couldnt see the topolgy.First time it was asking install java. After install Java it is not work. Again and again it is asking install java and the system asking 'you want overwrite' but the topology view is not open.

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Installation of Java Plug-in on Windows

You should use the supported Java Plug-in version 1.6.0_11 for  accessing CiscoWorks Applications. We recommend that you uninstall other Java  Plug-in versions from the client machine.

Note You will be asked to  install Java Plug-in 1.6.0_11,  when you invoke applications that use plug-in.  For example, Campus Manager.

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Please advise how can rectify this issue and see teh topology ?

Thanks and Regards,

Shahul hameed.

[Vinod Arya]

You can check if it is properly installed. go to control panel > Java and see Java > View and see what version is there. if other version is there too, try to uncheck it and keep the supported (1.6.0_11) box checked.

I would recommend to try with different browsers a couple of time, like supported FF or IE.

-Thanks

[Vinod Arya]

Before trying it in browser, please remove the temp files for java as well.  From Java > General > Temp Internet Files > view > delete all there.

[shahulhameed]

Hi Vinod Arya

I tried as you said but it is not working. After I installed Java restart the PC but no work. It is asking again java installation page. After some times there was update for java 1.6.0_37 I installed that also but no result.Please advise is there any other way to trouble shoot ?

Thanks and Regards,

Shahul Hameed

[Vinod Arya]

Did you also tried with diff. browsers like FF or IE??

Please enable Java console and share the output after trying to launch the Topology.

You can enable Java console from Control Panel > Java > Advanced > Java console > show console.

This should be enabled on yout client machine, or wherever you are trying to run the toplogy service. Please also confirm, if you server is DNS resolvable from the PC you are trying? If not try to add the service details on /etc/hosts file.

-Thanks

[shahulhameed]

Dear Vidon Arya

Please see the console output.

I tried with other browsers also, same issue.

My CW LMS is not in the domain.I installed 2 years back and it was working upto last month.

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Java Plug-in 10.9.2.05

Using JRE version 1.6.0_11-b03 Java HotSpot(TM) Client VM

User home directory = C:\Users\Hameed

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c:   clear console window

f:   finalize objects on finalization queue

g:   garbage collect

h:   display this help message

l:   dump classloader list

m:   print memory usage

o:   trigger logging

q:   hide console

r:   reload policy configuration

s:   dump system and deployment properties

t:   dump thread list

v:   dump thread stack

x:   clear classloader cache

0-5: set trace level to

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Match: beginTraversal

Match: digest selected JREDesc: JREDesc[version 1.6+, heap=-1-536870912, args=null, href=null, sel=false, null, null], JREInfo: JREInfo for index 2:

    platform is: 1.6

    product is: 1.6.0_11

    location is: http://java.sun.com/products/autodl/j2se

    path is: C:\Program Files (x86)\Java\jre1.6.0_11\bin\javaw.exe

    args is: null

    native platform is: Windows, x86 [ x86, 32bit ]

    JavaFX runtime is: null

    enabled is: true

    registered is: true

    system is: true

Match: selecting maxHeap: 536870912

Match: ignoring InitHeap: -1

Match: digesting vmargs: null

Match: digested vmargs: [JVMParameters: isSecure: true, args: ]

Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: ]

Match: digest LaunchDesc: null

Match: digest properties: []

Match: JVM args: [JVMParameters: isSecure: true, args: ]

Match: endTraversal ..

Match: JVM args final: -Xmx512m

Match: Running JREInfo Version    match: 1.6.0.11 == 1.6.0.11

Match: Running JVM args mismatch: have:<> !satisfy want:<-Xmx512m>

Exception in thread "thread applet-com.cisco.nm.ani.clients.campus.main.CampusMain-1" java.lang.NullPointerException

at com.sun.deploy.cache.Cache.getCacheEntry(Unknown Source)

at com.sun.deploy.cache.Cache.getCacheEntry(Unknown Source)

at sun.plugin2.applet.viewer.JNLP2Viewer$1$3.appletJRERelaunch(Unknown Source)

at sun.plugin2.applet.Plugin2Manager.fireAppletJRERelaunch(Unknown Source)

at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

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Thanks and Regards,

Shahul Hameed

[Vinod Arya]

Is your server is a Windows server? if so, please check if you can lauch and run toplogy on the server itself?

If you can't please share the Java Console for the server as well.

[shahulhameed]

Hi Vinod Arya

Yes that is Windows Server.After I update the windows the topology is working server itself.But client PC is not work.

Thanks and Regards,

Shahul Hameed