CWA engine may not be running

[yjdabear]

Made a random click into CiscoWorks Assistant -> Workflows -> Server Setup (http://hostname:1741/cwa/serverSetup.do), but received the following error, after eons of "Collecting existing server information. Please wait....":

CWA025: Could not launch the workflow.

CWA engine may not be running.

Restart the daemon manager of the server:On Windows: 1. Enter net stop crmdmgtd 2. Enter net start crmdmgtd On Solaris: 1. Enter /etc/init.d/dmgtd stop 2. Enter /etc/init.d/dmgtd start If the problem persists, contact the CiscoWorks server administrator.

I don't see any proc resembling CWA engine in pdshow:

******* ***** ***

RMEDbEngine Program started - No mgt msgs received 11776

ANIDbEngine Program started - No mgt msgs received 11786

WlseUHIC Running normally 11806

CmfDbEngine Program started - No mgt msgs received 11807

CmfDbMonitor Running normally 11817

ESS Program started - No mgt msgs received 11818

MACUHIC Running normally 11820

UTLITE Running normally 11821

EssMonitor Running normally 11822

EventFramework Program started - No mgt msgs received 11823

SyslogCollector Program started - No mgt msgs received 11824

IpmDbEngine Program started - No mgt msgs received 11825

ProcSysBus Program started - No mgt msgs received 11835

OpsxmlDbEngine Program started - No mgt msgs received 11836

OpsXMLRuntime Administrator has shut down this server 0

CSDiscovery Never started 0

CSRegistryServer Running normally 11847

Tomcat Program started - No mgt msgs received 11848

TomcatMonitor Running normally 11873

Apache Running normally 11904

DCRServer Running normally 11905

CMFOGSServer Program started - No mgt msgs received 11947

CampusOGSServer Program started - No mgt msgs received 11951

EssentialsDM Running normally 11952

RMEOGSServer Program started - No mgt msgs received 11960

ICServer Running normally 11961

ConfigMgmtServer Program started - No mgt msgs received 11962

UTManager Running normally 11963

LicenseServer Program started - No mgt msgs received 11964

FDRewinder Never started 0

NameServer Program started - No mgt msgs received 11965

NameServiceMonitor Running normally 11991

EDS Running normally 11992

ANIServer Running with busy flag set 11997

UTMajorAcquisition Never started 0

EDS-GCF Running normally 12000

jrm Running normally 12001

CTMJrmServer Running normally 12002

ChangeAudit Program started - No mgt msgs received 12010

SyslogAnalyzer Program started - No mgt msgs received 12011

IPMProcess Program started - No mgt msgs received 12012

IPMOGSServer Program started - No mgt msgs received 12024

diskWatcher Running normally 12025

[yjdabear]

I see OpsXMLRuntime is not running. CWA.log is full of:

11/Nov/2008 14:05:13:953 INFO com.cisco.cwa.log.CWALog print - DB Connection s

uccessful

11/Nov/2008 14:05:13:968 INFO com.cisco.cwa.log.CWALog print - Database client

object is null!

11/Nov/2008 14:05:13:977 INFO com.cisco.cwa.log.CWALog print - Result of query

: SELECT RunningStatus FROM CWA_WFSession WHERE WFID=4 AND CurWFStepID=1 is:

sXML Status="Success">

11/Nov/2008 14:11:54:040 ERROR com.cisco.cwa.log.CWALog print - WFBackend: fail

ed to get details data

11/Nov/2008 14:11:54:042 ERROR com.cisco.cwa.log.CWALog print - SI could not ge

t data from opsxml

11/Nov/2008 14:11:54:108 INFO com.cisco.cwa.log.CWALog print - Result of query

: Select * from CWA_ResourceTable WHERE CWA_ResourceTable.ResourceID = '025' is

:

25

English

Could not launch the workflow.

1

CWA engine may not be running.

Restart the daemon manager of the server:

On Windows:

1. Enter net stop crmdmgtd

2. Enter net start crmdmgtd

On Solaris:

1. Enter /etc/init.d/dmgtd stop

2. Enter /etc/init.d/dmgtd start

[Joe Clarke]

What version of LMS is this? If this is Solaris, post the daemons.log. If this is Windows, post the OpsXMLRuntime.log. In both cases, post the NMSROOT/objects/wfengine/program/OpsXML.log.

[yjdabear]

LMS 3.1 on Sol 10.

less /opt/CSCOpx/objects/wfengine/program/OpsXML.log

OpsXML Server Starting at Wed Oct 22 13:30:07 2008

OpsXML Server shutdown at Wed Oct 22 13:33:04 2008

[yjdabear]

daemons.log

[Joe Clarke]

Please post the /opt/CSCOpx/objects/wfengine/program/logs/PolicyServer.log.

[yjdabear]

less /opt/CSCOpx/objects/wfengine/program/logs/PolicyServer.log

Starting Ops XML ...

Starting OpsXML Runtime

Version 3.4.0.3

Loading default Intent

Error reading file:/etc/opsxml/Config.pol

Provisioneer Main Bus is out of service

Wait Helper exited

Wait Helper exited

[Joe Clarke · Accepted solution]

That's your problem. This file must exist, and have:

-rwxr-x--- 1 casuser casusers

If this file doesn't exist, it points to a bad installation, or post-installation corruption. You may be able to regenerate the Config.pol file by running dbpasswd.pl on the opsxml dsn. However, the /etc/opsxml/curl subdirectory will not be recreated. It would be better to reinstall CWA.

[yjdabear]

Thanks, I find it's a perms problem because I had to change the UID/GID numbers of casuser/casuseers post-install, which Sol 10 no longer updates the files to reflect, unlike Sol 8. Are there any other places LMS drops files into, other than these three: /opt/CSCOpx, /var/adm/CSCOpx, and /etc?

ls -al /etc/opsxml

total 32

drwxr-x--- 3 830071 9999992 512 Oct 22 13:29 .

drwxr-xr-x 60 root sys 4608 Nov 11 06:46 ..

-rwxr-x--- 1 830071 9999992 8472 Oct 22 13:35 Config.pol

drwxr-xr-x 2 830071 9999992 512 Oct 22 13:29 curl

[Joe Clarke]

No other places where files would be owned by casuser.