Daemon manager lms 3.2 starts and dies

[rgomes]

After running OK during several months the lms3.2 daemon manager is going down without starting the lms services.

I have already run resetcasuser and did not helped.

I found that the casusers group had not the proper permissions on the cmd.exe file, I had this problem on an CUOM 2.3 installation, but

even after correcting the cmd.exe permissions the error persists.

I am posting the dmgtd related lines extracted from the syslog.log.

Any help is appreciated.

[AFROJ AHMAD]

Hi ,

1.-Please check that the IIS service is not running on the server. (If running stop and disable it)
2.-Please try by adding the casuser to the administrator group :
From My computer click the right button of the mouse and select Manage. Go to local users,
double click on casuser and select tab 'Member of' Add to 'Administrator'

Then :
Go to CSCOpx\setup\support in DOS prompt.
Run the command 'resetcasuser'
provide a password according to the password policies.


Now try to restart:
c:\>net stop crmdmgtd (wait for a couple of minutes after each command)
c:\>net start crmdmgtd (wait full 5 minutes and then log in Cisco works)


I hope this should work !!

Thanks--
Afroj

[rgomes]

Hi

Reseting casuser after putting casuser under the Administrator group did not solved the problem.

As a desperate try the customer started all daemons manually, he could log in but got license errors.

See the atached files.

[AFROJ AHMAD]

Hi ,

Go to services.msc > change the Daemon Manager status from AUTOMATIC to MANUAL .

Reboot the server

once the server is back , changed the status back to Automatic and then try to start the Daemon Manager (net start crmdmgtd)

Is your server runnning under Domain ?

what is the Opearting system on the servre ?

Is LMS integarted with ACS ?

Thanks--

Afroj

[dansk8dan]

Hi

Done the procedure described by Afroj, however, no success.

System: Microsoft Windows Server 2003

Enterprise x64 Edition

Service Pack 2

The server is the domain and is not integrated with the Cisco ACS.

Thanks

Daniel Moreira.

[AFROJ AHMAD]

Hi Daniel ,

Is it possible to remove the server from Domain just for testing..?

Remove the server from Domain and then try to start the daemon manager..

Thanks--

Afroj

[dansk8dan]

Hi Afroj,

Sorry, actually is the CiscoWorks is integrated with the Cisco ACS.

Does that change anything?

Thanks

Daniel Moreira

[AFROJ AHMAD]

Hi Daniel,

As the Daemon Manager is  not getting start .

Can you Break the LMS and ACS Integration as below :

on the Command prompt :

NMSROOT\bin >perl ResetLoginModule.pl

and now tried to start the Daemon Manager..

Also did you treid to remove the server from Domain and then tried to start the Daemons ?

Thanks

Afroj