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DFM still in learning state

ikbalc
Level 1
Level 1

Hi,

I have  newly installed LMS 3.2.But device status in DFM shows "learning" state and 10% completed.Here attaching the screen shot

DFM 3.2.0

common services  3.3.0

RME 4.3.0

LMS is running on Windows platform.I am not using any .Net2.0 SP 1 update.

Restarted the DFM services and rebooted the server still no result.I have got the following procedure to be done if the device stuck up at 10%

Step 1 Download the tools from the following location: http://www.sysinternals.com/Utilities/PsTools.html

Step 2 Unzip it into a directory.

Step 3 Enter pdshow DfmServer pdshow DfmBroker to check whether the processes DfmServer and DfmBroker are running.

Step 4 Enter /objects/smarts/bin/brcontrol

Step 5 Check whether the host name is the same as in DNS.

Step 6 Check whether there are multiple instances of brstart and sm_server

You can use the downloaded Pstool to see one branch each of brstart and sm_serve.

For example:

pslist -t

brstart 5708 8 1 16 8476 1104 264

brstart 5880 8 7 86 32720 11240 9664

sm_authority 6452 8 1 52 14376 3616 1528

sm_server 6332 8 1 16 8476 1104 264

sm_server 6416 8 124 678 212696 58784 56812

sm_authority 6444 8 1 47 14376 3572 1528

There should be only one branch. You need to terminate any extra branches.

Step 7 Stop the daemon manager by entering net stop crmdmgtd.

Wait for five minutes.

Step 8 Enter netstat -a -n -p tcp to make sure that ports 9002 and 43501 to 43508 are not in listening state or timed wait state.

Step 9 Start the daemon managerby entering net start crmdmgtd.

Can any any body elaborate step number 3,5,6 and 8. will there be any impact if i go ahead with this procedure.

Ikbal

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