DFM stops showing alerts - LMS 4.2

[isaacalves27]

Hej all

Our DFM is very unstable, I mean that with no apparent reason stops showing what devices are in alert state. I can see that I have 5 alerts right now but the Fault Monitor is just loading.

Checked DFM processes and DFMServer, DFMserver1 and DfmBroker are running normally. All the other DFM* processes are showing  "

Program started - No mgt msgs received".

We are using a Linux appliance.

Could anybody help me here please?

Best regards

Isaac Alves

[ngoldwat]

No issues with the service states.  Did someone change the community strings?

How exactly do you see the 5 alerts?

[isaacalves27]

Hello Ngoldwat

Sorry for the delay on answering back but I got some days off.

I see the alerts on the right end corner right next to TAC Service requests.

No changes have been made on the server cause right now I am the only one administrating it.

Any ideas on what could be causing this?

Best regards

Isaac

[isaacalves27]

Hello again

The Fault Monitoring has stopped again.

Tried to restart all the dfm* services with no luck.

Could that be that some other service prevents DFM from showing the faults summary?

Best

Isaac

[ngoldwat · Accepted solution]

Did you try restarting all of the daemons?

Please attach the output of pdshow.

Does the following return anything?

http://:1741/dfm/ts/allDeviceFaultCount