EOS / EOL / PSIRT report generation Issue

[Angus Bishop]

HI All ,

I am using lms 3.2 with RME 4.3.0

Recently i have seen 2 bugs related with EOS/EOL /PSIRT report generation issue

CSCta76147

CSCtc36563

The status of the bug is given as  Fixed(verified )

Status

Fixed

(Verified)

Severity 3 - moderate

Last Modified

In Last Year

Product

CiscoWorks Resource Manager Essentials

1st Found-In

4.1

4.3

Fixed-In

5.0

Component(s)

eoxpsirtreports

Here the fixed release is given as 5.0 , can anyone please tel me where to get the 5.0 version for download .

( Is the 5.0 the LMS version or the RME version  )

When i am trying to generate EOS/EOL report,  i am getting error saying check the connectivity to cisco .

Regards

Angus

[AFROJ AHMAD]

Hi Angus,

It means RME vesrion 5.0..(This versin is availble with LMS 4.0)

Try upgarding the LMS 3.2 to LMS 3.2.1 ( I mean apply the service pack release for LMS 3.2)

here is the download link for 3.2.1:

for windows:

http://www.cisco.com/cisco/software/release.html?mdfid=282635181&reltype=all&relind=AVAILABLE&softwareid=280775102&os=Windows&rellifecycle=&release=3.2.1&flowid=16561

for solaris:

http://www.cisco.com/cisco/software/release.html?mdfid=282635181&reltype=all&relind=AVAILABLE&softwareid=280775102&os=Solaris&rellifecycle=&release=3.2.1&flowid=16561

Try the EOS\EOL job after upgarding to LMS 3.2.1

I hope this will fix the issue

Thanks

Afroj

[Angus Bishop]

HI Afroj ,

When i am running the EOS/EOX or PSIRT report the job status is showing running but its not getting stoped .

I tried using the local option  , downloaded the offline file from the below link and  placed in

NMSROOT\files\rme\jobs\inventory\reports\EOX_PSIRT\local_xml

"http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=4.1.1&mdfid=282635175&sftType=CiscoWorks+Resource+Manager+Essentials+Patches&optPlat=Solaris&nodecount=2&edesignator=null&modelName=CiscoWorks+Resource+Manager+Essentials+4.3&treeMdfId=26...

even then the job is running continuously its not stopping .

I have a RME version 4.3.0

Kindly let me know what i am doing is correct .

Regards

Angus

[AFROJ AHMAD]

Hi Angus,

First of all Upgarde the RME to 4.3.1

here is the download link:

windows:

http://www.cisco.com/cisco/software/release.html?mdfid=282635175&reltype=all&relind=AVAILABLE&softwareid=280775120&os=Windows&rellifecycle=&release=4.3.1&flowid=5145

solaris:

http://www.cisco.com/cisco/software/release.html?mdfid=282635175&flowid=5145&os=Solaris&softwareid=280775120&release=4.3.1&rellifecycle=&relind=AVAILABLE&reltype=all

After the upgarde ..try the job again..

As I suggested before upgrading the LMS to 3.2.1 would be best..

Thanks

Afroj

[Svetlana Radzevich]

Hi Angus,

as  of 16th of June 2011, the hosted services in Cisco.com that are being  leveraged by LMS, for downloading the latest Software and Device Package  updates, as well as the PSIRT and End of Sale/Life information, were  being migrated to a new framework and the old services has been retired.

The following LMS functionalities were being affected because of the change: 

1.       Automated Software and Device Package Downloads 

2.       User driven Software and Device Package Downloads 

3.       PSIRT and End of Sale/Life reporting 

4.       PSIRT and End of Sale/Life off-line reports

In order to have a fix, you need to install the patch available on cisco.com. Please search for

cwcs33x-win-CSCto46927-0.zip  (on Windows) or  cwcs33x-sol-CSCto46927-0.tar (on Solaris). Please be aware that the patch in LMS 3.2 is applicable only in CS 3.3, so if your CS version is less you need to upgrade it for CS 3.3.

Once  you install the patch, try to generate the EOL report one more time - the connectivity issue with cisco.com should be fixed. Please share your results with us afterwards.

Svetlana

[Angus Bishop]

HI Svetlana,

I have tried upgrading the patch  cwcs33x-win-CSCto46927-0.zip  . Once after the upgradation I am seeing  the job is not getting failed or stop its continuously running for weeks .

The common service version is 3.3.0 .

Regards

Angus

[Svetlana Radzevich]

Angus,

do you use a proxy to connect to cisco.com?

If not, please enable debug under RME -> Admin -> System Preferences -> Application Log Level Settings (select InvReports as Application and logging level DEBUG).

Stop the currect job, clean the contect of Invreports.log, run a new job for about 20-30 mins and posts the log file.

Svetlana

[Angus Bishop]

HI Svetlan ,

We are using the proxy server  in the network .

Please find the debug output captured .

Regards

Angus

[Svetlana Radzevich]

Angus,

you are hitting "CSCtc36563 -  Unable to get the PSIRT report via Proxy server". As per "

Resolved Problems in Resource Manager Essentials 4.3.2 " (http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/SP1/Readme/Readme__LMS_3.2_SP1.html#wp207818) this is fixed in RME 4.3.2.

Instructions how to download and istall it you could find at

http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/SP1/Readme/Readme__LMS_3.2_SP1.html#wp155303.

Svetlana