Error Communicating with DCR Server

[justserve]

Hello,

While trying to edit device credentials, I got this error from DCR:

Error in communicating with DCR  Server. DCR Server may be down. Please start the DCR Server and then refresh  the page.

But when I checked the DCRServer process status from Process Status Report and the Process List, it's Running normally.

What could be the problem? The CiscoWorks server runs 3.0.1 (December 2007 Update). Attached are pdshow command output, dcr and DCRServer logs

[Joel Monge]

Can you please post what DFM version this server is running?

[justserve]

The DFM version is 3.0.5

[Joel Monge]

This behavior points to a problem seen in older versions of DFM, but it should be fixed on DFM 3.0.5.  Do you see this error message on any other screens in LMS or only when trying to edit credentials in CS? Does the problem always return even if you restart server?

Enable debug mode for Device and Credentials Repository under CS > Server > Admin > CS Log Configurations.  Reproduce error and post a new set of DCRServer.log, dcr.log, dcrclient.log and pdshow.

[Hernan Moya]

Hi Joel,

I have the same problem with LMS 3.1,

Products Installed

Re: Error Communicating with DCR Server

Name	Version	License Status	Size
CiscoWorks Common Services	3.2.0	Licensed	Not applicable
Campus Manager	5.1.4	Evaluation	100
CiscoView	6.1.8	Licensed	Not applicable
CiscoWorks Assistant	1.1.0	Licensed	Not applicable
Device Fault Manager	3.1.3	Evaluation	100
Internetwork Performance Monitor	4.1.0	Evaluation	100
Integration Utility	1.8.0	Licensed	Not applicable
LMS Portal	1.1.0	Licensed	Not applicable
Resource Manager Essentials	4.2.0	Evaluation	100
Health and Utilization Monitor	1.1.0	Evaluation	100

When I try to edit Device Credential, this error appears.

Error in communicating with DCR Server.
DCR Server may be down. Please start the DCR Server and then refresh the page.

DCRServer is stopped and started but the problem still appears.

Thanks.

[Joel Monge]

Please start a separate thread for your issue.