We have currently LMS 3.2 installed. We know have some new switches C2960-48PST-L that are not supported in CiscoView and Common Services.
When trying an update in Software Center | Device Update, we receive an error message:
Error while downloading package information from Cisco.com for the selected products. See the C:/PROGRA~1/CSCOpx/log/psu.log file for details.
The psu.log file shows the following:
[ Wed Sep 26 14:33:15 CEST 2012 ] INFO [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Wed Sep 26 14:33:15 CEST 2012 ] INFO [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Wed Sep 26 14:33:24 CEST 2012 ] INFO [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Wed Sep 26 14:33:24 CEST 2012 ] INFO [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Wed Sep 26 14:33:26 CEST 2012 ] INFO [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Wed Sep 26 14:33:26 CEST 2012 ] INFO [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Wed Sep 26 14:33:26 CEST 2012 ] INFO [DownloadManager : queryAllPkgs] : Product is CiscoView
[ Wed Sep 26 14:33:26 CEST 2012 ] INFO [CvHandler : getFileList] : connected to the url
[ Wed Sep 26 14:33:26 CEST 2012 ] INFO [CvHandler : getFileList] : The responce code is 404
[ Wed Sep 26 14:33:26 CEST 2012 ] ERROR [CvHandler : getAllPackagesAsVector] : VDSException while getting packages from Cisco.com
com.cisco.nm.xms.vds.VDSException: CvHandler.getFileList:failed to connect to Cisco.com.
at com.cisco.nm.xms.vds.CvHandler.getFileList(CvHandler.java:149)
at com.cisco.nm.xms.vds.CvHandler.getAllPackages(CvHandler.java:528)
at com.cisco.nm.xms.vds.CvHandler.getAllPackagesAsVector(CvHandler.java:756)
at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1101)
at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:169)
at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)
at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
[ Wed Sep 26 14:33:26 CEST 2012 ] ERROR [DownloadManager : queryAllPkgs] : Exception while downloading CV packages from Cisco.comcom.cisco.nm.xms.vds.VDSException: CvHandler.getFileList:failed to connect to Cisco.com.
Does anyone have any idea what can be wrong?
Thanks!
