Help With - OutOfRange::Component=VOLT

Jacob Berger · ‎11-15-2012

I am getting the following critical message

EVENT DESCRIPTION = OutOfRange::Component=VOLT-172.24.1.253/3054 [Te1/5/4 Supply Voltage Sensor];ComponentClass=VoltageSensor;ComponentEventCode=1080;HighThreshold=5.0;Status=OK;CurrentValue=6.5;LowThreshold=1.0;entSensorValue=65;RelativeVoltageThreshold=0.0 %;

NOTIFICATION ORIGINATOR = Fault Management Module

is this a real problem and how can this be corrected ?

Marvin Rhoads · ‎11-15-2012

I have that seen that problem reported by LMS on an ASR router. At the time, it was identified as a bug (CSCtc18926) when I opened a TAC case.

Others have reported it with 10 Gbps interfaces. Search this forum for "VoltageSensor" and you will see several postings. I'd open a TAC case and in the meantime try Joe Clarke's suggestion in this thread:

https://supportforums.cisco.com/message/3260929#3260929

Jacob Berger · ‎11-15-2012

in my case the voltage is 6.5 above the high threshold and not 0 as in Joe Clarke's suggestion

will see what cisco has to say...

Marvin Rhoads · ‎11-15-2012

Joe's suggestion was to address the point of unmanaging an individual component for which DFM or the Fault Management Module is giving erroneous readings.

You should first verify that your device itself believes the actual value to be within specification. Usually some variation of "show environment" on the end device will reveal the built-in thresholds.

Jacob Berger · ‎11-15-2012

tried "show environment" but didnt see anything about the above component, maybe i am missing something?:

environmental alarms:
no alarms

backplane:
operating clock count: 0
operating VTT count: 0

switch 1 fan-tray 1:
switch 1 fan-tray 1 type: WS-C6509-E-FAN
switch 1 fan-tray 1 mode: Restricted-power
switch 1 fan-tray 1 fan-fail: OK
switch 2 fan-tray 1:
switch 2 fan-tray 1 type: WS-C6506-E-FAN
switch 2 fan-tray 1 mode: Restricted-power
switch 2 fan-tray 1 fan-fail: OK
switch 1 VTT 1:
switch 1 VTT 1 OK: OK
switch 1 VTT 1 outlet temperature: 30C
switch 1 VTT 2:
switch 1 VTT 2 OK: OK
switch 1 VTT 2 outlet temperature: 27C
switch 1 VTT 3:
switch 1 VTT 3 OK: OK
switch 1 VTT 3 outlet temperature: 30C
switch 2 VTT 1:
switch 2 VTT 1 OK: OK
switch 2 VTT 1 outlet temperature: 29C
switch 2 VTT 2:
switch 2 VTT 2 OK: OK
switch 2 VTT 2 outlet temperature: 30C
switch 2 VTT 3:
switch 2 VTT 3 OK: OK
switch 2 VTT 3 outlet temperature: 28C
VTT 10:
VTT 10: not available
VTT 11:
VTT 11: not available
VTT 12:
VTT 12: not available
switch 1 clock 1:
switch 1 clock 1 OK: OK, switch 1 clock 1 clock-inuse: in-use
switch 1 clock 2:
switch 1 clock 2 OK: OK, switch 1 clock 2 clock-inuse: not-in-use
switch 2 clock 1:
switch 2 clock 1 OK: OK, switch 2 clock 1 clock-inuse: in-use
switch 2 clock 2:
switch 2 clock 2 OK: OK, switch 2 clock 2 clock-inuse: not-in-use
switch 1 power-supply 1:
switch 1 power-supply 1 fan-fail: OK
switch 1 power-supply 1 power-input: AC high
switch 1 power-supply 1 power-output-mode: high
switch 1 power-supply 1 power-output-fail: OK
switch 1 power-supply 2:
switch 1 power-supply 2 fan-fail: OK
switch 1 power-supply 2 power-input: AC high
switch 1 power-supply 2 power-output-mode: high
switch 1 power-supply 2 power-output-fail: OK
switch 2 power-supply 1:
switch 2 power-supply 1 fan-fail: OK
switch 2 power-supply 1 power-input: AC high
switch 2 power-supply 1 power-output-mode: high
switch 2 power-supply 1 power-output-fail: OK
switch 2 power-supply 2:
switch 2 power-supply 2 fan-fail: OK
switch 2 power-supply 2 power-input: AC high
switch 2 power-supply 2 power-output-mode: high
switch 2 power-supply 2 power-output-fail: OK
switch 1 module 1:
switch 1 module 1 power-output-fail: OK
switch 1 module 1 outlet temperature: 35C
switch 1 module 1 inlet temperature: 26C
switch 1 module 2:
switch 1 module 2 power-output-fail: OK
switch 1 module 2 outlet temperature: 27C
switch 1 module 2 inlet temperature: 25C
switch 1 module 2 device-1 temperature: 26C
switch 1 module 2 device-2 temperature: 30C
switch 1 module 3:
switch 1 module 3 power-output-fail: OK
switch 1 module 3 outlet temperature: 34C
switch 1 module 3 inlet temperature: 30C
switch 1 module 3 device-1 temperature: 26C
switch 1 module 3 device-2 temperature: 33C
switch 1 module 3 aux-1 temperature: 31C
switch 1 module 3 aux-2 temperature: 31C
switch 1 module 4:
switch 1 module 4 power-output-fail: OK
switch 1 module 4 outlet temperature: 33C
switch 1 module 4 inlet temperature: 26C
switch 1 module 4 device-1 temperature: 26C
switch 1 module 4 device-2 temperature: 34C
switch 1 module 5:
switch 1 module 5 power-output-fail: OK
switch 1 module 5 outlet temperature: 38C
switch 1 module 5 inlet temperature: 26C
switch 1 module 5 device-1 temperature: 30C
switch 1 module 5 device-2 temperature: 32C
switch 1 module 5 asic-1 temperature: 56C
switch 1 module 5 asic-3 temperature: 41C
switch 1 module 5 asic-4 temperature: 55C
switch 1 module 5 RP outlet temperature: 30C
switch 1 module 5 RP inlet temperature: 30C
switch 1 module 5 EARL outlet temperature: 33C
switch 1 module 5 EARL inlet temperature: 27C
switch 2 module 1:
switch 2 module 1 power-output-fail: OK
switch 2 module 1 outlet temperature: 36C
switch 2 module 1 inlet temperature: 27C
switch 2 module 2:
switch 2 module 2 power-output-fail: OK
switch 2 module 2 outlet temperature: 26C
switch 2 module 2 inlet temperature: 26C
switch 2 module 2 device-1 temperature: 26C
switch 2 module 2 device-2 temperature: 30C
switch 2 module 5:
switch 2 module 5 power-output-fail: OK
switch 2 module 5 outlet temperature: 38C
switch 2 module 5 inlet temperature: 26C
switch 2 module 5 device-1 temperature: 30C
switch 2 module 5 device-2 temperature: 33C
switch 2 module 5 asic-1 temperature: 57C
switch 2 module 5 asic-3 temperature: 41C
switch 2 module 5 asic-4 temperature: 52C
switch 2 module 5 RP outlet temperature: 28C
switch 2 module 5 RP inlet temperature: 29C
switch 2 module 5 EARL outlet temperature: 31C
switch 2 module 5 EARL inlet temperature: 26C

chassis connector rating: 1302.00 Watts (31.00 Amps @ 42V)

switch 1 module 1
switch 1 module 1 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
switch 1 module 1 power consumption: 325.50 Watts ( 7.75 Amps @ 42V)
switch 1 module 2
switch 1 module 2 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
switch 1 module 2 power consumption: 125.16 Watts ( 2.98 Amps @ 42V)
switch 1 module 3
switch 1 module 3 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
switch 1 module 3 power consumption: 171.78 Watts ( 4.09 Amps @ 42V)
switch 1 module 4
switch 1 module 4 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
switch 1 module 4 power consumption: 163.80 Watts ( 3.90 Amps @ 42V)
switch 1 module 5
switch 1 module 5 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
switch 1 module 5 power consumption: 338.10 Watts ( 8.05 Amps @ 42V)

chassis per slot cooling capacity: 70 cfm
ambient temperature: < 55C
switch 1 module 1 cooling requirement: 70 cfm
switch 1 module 2 cooling requirement: 70 cfm
switch 1 module 3 cooling requirement: 30 cfm
switch 1 module 4 cooling requirement: 70 cfm
switch 1 module 5 cooling requirement: 35 cfm
switch 2 module 1 cooling requirement: 70 cfm
switch 2 module 2 cooling requirement: 70 cfm
switch 2 module 5 cooling requirement: 35 cfm

Marvin Rhoads · ‎11-15-2012

Ah OK, it's a transceiver voltage alarm. In that case, the transceiver needs to be of the type that supports Digital Optical Monitoring (DOM) (see this listing).

If it is, you will be able to use the command "show interface transceiver detail" as shown here:

show interface Te5/1 transceiver detail

ITU Channel not available (Wavelength not available),

Transceiver is internally calibrated.

mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.

++ : high alarm, + : high warning, - : low warning, -- : low alarm.

A2D readouts (if they differ), are reported in parentheses.

The threshold values are calibrated.

High Alarm High Warn Low Warn Low Alarm

Temperature Threshold Threshold Threshold Threshold

Port (Celsius) (Celsius) (Celsius) (Celsius) (Celsius)

--------- ------------------ ---------- --------- --------- ---------

Te5/1 26.4 75.0 70.0 0.0 -5.0

High Alarm High Warn Low Warn Low Alarm

Voltage Threshold Threshold Threshold Threshold

Port (Volts) (Volts) (Volts) (Volts) (Volts)

--------- --------------- ---------- --------- --------- ---------

Te5/1 3.31 3.60 3.50 3.10 3.00

Optical High Alarm High Warn Low Warn Low Alarm

Transmit Power Threshold Threshold Threshold Threshold

Port (dBm) (dBm) (dBm) (dBm) (dBm)

--------- ----------------- ---------- --------- --------- ---------

Te5/1 -2.4 1.6 -1.3 -7.3 -11.3

Optical High Alarm High Warn Low Warn Low Alarm

Receive Power Threshold Threshold Threshold Threshold

Port (dBm) (dBm) (dBm) (dBm) (dBm)

------- ----------------- ---------- --------- --------- ---------

Te5/1 -3.5 1.9 -1.0 -9.9 -13.9

Jacob Berger · ‎11-15-2012

Thanks

how can i find which Transceiver Module i have?

this is the output

under voltage its all N/A

Transceiver monitoring is disabled for all interfaces.

ITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, + : high warning, - : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.

                            High Alarm High Warn Low Warn   Low Alarm
           Temperature         Threshold   Threshold Threshold Threshold
Port       (Celsius)          (Celsius)   (Celsius) (Celsius) (Celsius)
---------- ------------------ ---------- --------- --------- ---------
Te1/5/5      26.8                74.0        70.0         0.0       -4.0

                            High Alarm High Warn Low Warn   Low Alarm
            Voltage            Threshold   Threshold Threshold Threshold
Port        (Volts)            (Volts)     (Volts)    (Volts)    (Volts)
---------- ---------------    ---------- --------- --------- ---------
Te1/5/5      N/A                   N/A         N/A         N/A        N/A

                            High Alarm High Warn Low Warn   Low Alarm
            Current            Threshold   Threshold Threshold Threshold
Port        (milliamperes)     (mA)        (mA)       (mA)       (mA)
---------- ----------------- ---------- --------- --------- ---------
Te1/5/5      39.8         --     N/A        N/A        N/A       N/A

            Optical            High Alarm High Warn Low Warn   Low Alarm
            Transmit Power     Threshold   Threshold Threshold Threshold
Port        (dBm)              (dBm)       (dBm)      (dBm)      (dBm)
---------- ----------------- ---------- --------- --------- ---------
Te1/5/5      -1.3                 4.4         0.4        -8.2      -12.2

            Optical            High Alarm High Warn Low Warn   Low Alarm
            Receive Power      Threshold   Threshold Threshold Threshold
Port        (dBm)              (dBm)       (dBm)      (dBm)      (dBm)
---------- ----------------- ---------- --------- --------- ---------
Te1/5/5      -4.4                 4.4         0.4       -14.4      -18.4

Marvin Rhoads · ‎11-15-2012

Is it a Cisco transceiver or 3rd party?

If it's Cisco, it looks like the SFP is not reporting its voltage value properly - it's either an implementation bug on the hardware burned-in chip or else it may need to be RMA'd.

(Your output is for te1/5/5 and the original post was for 1/5/4 - are they both reporting the error?)

Jacob Berger · ‎11-15-2012

Its a Cisco transceiver (dont remember model)

Yes both are reporting the same.

ngoldwat · ‎11-16-2012

It may help to look at:

.1.3.6.1.4.1.9.9.91.1.1.1.1.4
entSensorValue OBJECT-TYPE
     -- FROM     CISCO-ENTITY-SENSOR-MIB
     -- TEXTUAL CONVENTION SensorValue
     SYNTAX          Integer (-1000000000..1000000000)
     MAX-ACCESS     read-only
     STATUS          Current
     DESCRIPTION    "This variable reports the most recent measurement seen
        by the sensor.

        To correctly display or interpret this variable's value, 
        you must also know entSensorType, entSensorScale, and 
        entSensorPrecision.

        However, you can compare entSensorValue with the threshold
        values given in entSensorThresholdTable without any semantic
        knowledge.
        "

From Ciscoworks server CLI , navigate to NMSROOT/objects/smarts/bin

sm_snmpwalk --community=
--oid=.1.3.6.1.4.1.9.9.91.1.1.1.1.4 

Thanks