HUM summary not in Device Center

[mburrell5]

LMS 3.2.1 with HUM 1.2 . Devices being monitored in HUM do not have HUM summary data in Device Center. This used to be the case but I cannot recall whether has changed only since upgrading to LMS 3.2 or 3.2.1. The devices in question are definitely being monitored by HUM as it appears in device center view as a managing Application. Is this a known issue or can anyone point me in the right direction

[Joe Clarke]

Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log from this server after reproducing the problem.

[mburrell5]

Files as requested are attached.

I have had a look at devices that have pollers setup in HUM and both ASA-5510 firewalls are showing the Launch Device Dashboard link as well as the 24hr HUM summary data in Device Center. The other devices (the likes of 6509 switches, etc) in HUM have no such data in Device Center

[Joe Clarke · Accepted solution]

The only thing that would explain this behavior is a problem in the PIDM mapping in the cmf database.  Your log doesn't show the Gosford 6509 Sw 2 device, but I assume one of the 6509s shows itself managed by HUM in Device Center.  In that case, given that the server name is correct, my guess is that the app version in the PIDM_app_device_map table is not 1.2 for these problem devices.  You should contact TAC, and have them walk you through getting this data.  The value in the database could help point to a root cause.