07-18-2008 12:09 AM
Hi,
I have rebooted the server , resetcasuser but the RME doesn't want to start.
Error message is the following :
Could not get database connection. Make sure that RME DB server is running. Check RMEHome.log for more details.
Any ideas ?
Please find the log from RMEHome.log :
[ Thu Jul 17 18:36:40 WAT 2008 ],WARN ,[Ajp13Processor[9009][3]],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,?,Got DataRetrivalException while getting devices in RMEEXCP0006: Connection to RME DB Failed. Check the RME DB status.
[ Thu Jul 17 19:09:39 WAT 2008 ],FATAL,[Ajp13Processor[9009][4]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,isJRM,865,RMEHome -->Exception happed in isJRM()com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "JRM" : Not found !!
[ Thu Jul 17 19:09:39 WAT 2008 ],FATAL,[Ajp13Processor[9009][4]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,perform,117,RMEHome --> CTMJRMServer is not running..
[ Thu Jul 17 19:09:40 WAT 2008 ],FATAL,[Ajp13Processor[9009][4]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,isDBRun,845,RMEHOME --> DBEngine is not runningjava.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
[ Thu Jul 17 19:09:40 WAT 2008 ],ERROR,[Ajp13Processor[9009][4]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,perform,126,RMEHome --> RMEDBEngine is not running..
[ Fri Jul 18 09:03:24 WAT 2008 ],FATAL,[Ajp13Processor[9009][3]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,isJRM,865,RMEHome -->Exception happed in isJRM()com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "JRM" : Not found !!
[ Fri Jul 18 09:03:24 WAT 2008 ],FATAL,[Ajp13Processor[9009][3]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,perform,117,RMEHome --> CTMJRMServer is not running..
[ Fri Jul 18 09:03:25 WAT 2008 ],FATAL,[Ajp13Processor[9009][3]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,isDBRun,845,RMEHOME --> DBEngine is not runningjava.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
[ Fri Jul 18 09:03:25 WAT 2008 ],ERROR,[Ajp13Processor[9009][3]],com.cisco.nm.rmeng.home.ui.action.RMEHomeAction,perform,126,RMEHome --> RMEDBEngine is not running..
07-18-2008 08:02 AM
Please post the output of the pdshow command.
07-21-2008 02:39 AM
Hi,
it's ok now I don't understand why ???
but now when I try to generate a syslog report it show me 0 syslogs ????
I have correctly subscribe into RME->Tools->Syslog->Syslog Collector Status
Do you know why ?
Best regards
Olivier
07-21-2008 02:51 AM
Please find the end of the AnalyzerDebug.log in debug mode.
[ Mon Jul 21 11:24:48 WAT 2008 ],ERROR,[Thread-7],java.sql.SQLException: JZ0S2: Statement object has already been closed.
[ Mon Jul 21 11:24:48 WAT 2008 ],ERROR,[Thread-7],java.sql.SQLException: JZ0C0: Connection is already closed.
[ Mon Jul 21 11:24:48 WAT 2008 ],ERROR,[Thread-7], Unable to initialize logging infrastructure for localization
[ Mon Jul 21 11:24:48 WAT 2008 ],ERROR,[Thread-7],No resource is associated with key "Unable to initialize logging infrastructure for localization".
[ Mon Jul 21 11:24:48 WAT 2008 ],ERROR,[Thread-7],Unable to initialize logging infrastructure for localization
07-21-2008 08:22 AM
This has solved my Syslog pb.
- reset the rme database:
Open a DOS shell and issue the command:
net stop crmdmgtd
Once you get the prompt back, open up the task manager and go to processes.
If any of these processes are listed, kill them manually:
sm_server
sm_authority
brstart
Now, go to CSCOpx\bin and issue the commands (case sensitive):
perl dbRestoreOrig.pl dsn=rmeng dmprefix=RME
To re-start the CiscoWorks application:
net start crmdmgtd
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